Kay Lucero

Dedicated customer service and technical support professional with more than 10 years of experience across BPO, hospitality, education and administrative roles. Adaptable, detail-oriented, and committed to delivering exceptional service while contributing to organizational success

Technical Support Representative - PROBE CX

(2026-01 - 2026-04)

Fraud Analyst - INFOSYS BPM LTD

(2025-03 - 2025-11)

Customer Care Representative - HARTE-HANKS PHILIPPINES

(2024-08 - 2025-01)

Operations Technical Support Representative III - TELUS INTERNATIONAL PHILIPPINES

(2022-04 - 2024-06)

ESL Tutorial Position (Freelance) - NATIVE CAMP

(2019-10 - 2022-04)

Customer Service Representative - TELEPERFORMANCE PHILIPPINES

(2017-09 - 2018-10)

Combined Experience - BPO CONTACT CENTER

(2017-09 - 2026-04)

Over 9 years of combined experience delivering exceptional customer service, fraud prevention, technical support, and online education for global clients. Skilled in resolving customer inquiries, investigating suspicious account activities, troubleshooting technical issues, and providing personalized English instruction. Recognized for strong communication, analytical thinking, problem-solving, attention to detail, and the ability to build positive customer relationships while consistently meeting quality and performance standards.

Website Admin & Marketing - ALTIMUS OFFICE SUPPLIES DUBAI / BUSINESSFORSALE.COM - Dubai

(2016-06 - 2017-08)

Managed website content, product listings, and page layouts while supporting digital marketing initiatives through email campaigns and customer communication.

Hospitality & Front Office - VERSAILLES HOTEL DUBAI - Dubai

(2014-04 - 2016-05)

Delivered exceptional guest service by managing hotel reservations, processing payments, handling front desk operations, responding to guest inquiries, and resolving concerns professionally.

High School Diploma - HOLY TRINITY ACADEMY (2001-03)