Kayla Konen

Compassionate and dedicated social worker with extensive experience in hospital, behavioral health, maternal health, emergency department, and NICU settings. Skilled in psychosocial assessment, crisis intervention, discharge planning, psychotherapy support, and interdisciplinary collaboration with healthcare teams, CPS, APS, schools, and community agencies. Experienced in providing individual and group therapeutic support to children and families utilizing evidence-based interventions including CBT, DBT-informed techniques, and Motivational Interviewing.

Proficient in DSM-5 diagnostic assessment, electronic health record documentation, and connecting diverse patient populations with critical resources and support services. Passionate about advocating for vulnerable individuals and delivering trauma-informed, patient-centered care.

Community Hospital Social Worker at Munson HEALTHCARE center (2024-08 – Present)

Conduct comprehensive psychosocial assessments in the emergency department, OBGYN department, and NICU to identify patient risk factors, emotional needs, and resource barriers. Develop individualized care plans in collaboration with medical providers, CPS, APS, school systems, and community agencies. Provide crisis intervention, emotional support, and counseling for patients and families experiencing high-risk pregnancies, prematurity, behavioral health concerns, traumatic events, and complex medical diagnoses.

Facilitate family meetings regarding treatment planning, discharge needs, and ongoing support services. Advocate for patient access to housing, financial assistance, mental health treatment, transportation, and community-based services. Maintain accurate and timely clinical documentation in compliance with HIPAA regulations and hospital policies.

Demonstrate effective prioritization and independent decision-making while managing high-acuity cases in fast-paced healthcare settings. Build rapport quickly with diverse patient populations while maintaining professionalism, empathy, and patient confidentiality.

Case Manager at Northern lakes community mental health (2021-10 – 2024-08)

Carry a case load of up to 35 clients with monthly communication. Managing accounts of clients properly to met deadlines established. Relate to a diverse audience including mental health, substance abuse and addiction, domestic disputes and disabled participants of all ages and backgrounds.

• Promotion, development, recruiting, evaluation, and facilitation of evidence-based practice to participants and familes
• All activities are driven towards a deadline and objectives pre-set, rather than organically
• Advocate for patients
• Refers and educates patients/families regarding community resources and provides follow-up
• Working closely with clients to identify their needs, personalize support and ensure they are receiving appropriate services by taking initiative and being proactive
• Program coordination and collaboration between participants and staff
• Promoting and fostering independent decision-making, including choice and control
• Coordinating and liaising with service providers, and reviewing goals and jointly determining new ones with client
• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs
• Maintained regular contact with clients by calling and visiting clients' homes
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
• Helped clients develop new coping mechanisms and techniques to drive behavior modification
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
• Explained medical care options to help families make informed healthcare decisions
• Assessed clients for abuse and neglect to compile documentation for court reports
• Completed detailed documentation to summarize interactions and objectives with patients and booked follow-up sessions

Case Manager Intern at Munson medical center (2021-04 – 2021-10)

Advocate for patients. Identifies patients that need care management services Responsible for managing a case load of patients that includes facilitating utilization management, and/or care coordination during the patient's stay, planning and expediting plans for safe and effective discharge and transition to the appropriate level of care and setting needed after hospitalization.

• Coordinating care by considering all patient's needs
• Interviewed clients and family members to obtain key information for case planning and management
• Obtained and supplied information to coordinating agencies to provide best possible guidance to clients
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-day-day duties accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed
• Worked flexible hours; night, weekend, and holiday shifts
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Maintained energy and enthusiasm in fast-paced environment
• Used critical thinking to break down problems, evaluate solutions and make decisions

Domestic Violence Shelter Volunteer at RISE Advocacy domestic violence women's shelter (2019-08 – 2021-04)

• Providing crisis intervention services to individuals experiencing domestic violence
• Conduct risk assessments and safety planning with clients
• Collaborating with community partners to coordinate resources and support for clients
• Facilitating support groups and educational workshops for survivors of domestic violence
• Maintaining confidential client records and documentation
• Participating in trainings and professional development opportunities to enhance skills in serving survivors of domestic violence

Master of social work in Social Work – CAPELLA university (2025-12)

Bachelor of social work in Social Work – Central michigan university (2021-08)