Kayla Rumrill

High volume restaurant service, anticipated guest needs to provide a positive customer experience. Knowledge of menu items used to recommend customers meal options to satisfy their tastes and cater to food restrictions. Managed shifts by delegating tasks, resolving operational issues, and overseeing human resources while maintaining workflow and customer satisfaction

Server and Manager at Cafe Jolie Petit (July 2025 – September2026)

• High volume restaurant service, anticipated guest needs to provide a positive customer experience.
• Knowledge of menu items used to recommend customers meal options to satisfy their tastes and cater to food restrictions.
• Managed shifts by delegating tasks, resolving operational issues, and overseeing human resources while maintaining workflow and customer satisfaction
• Conflict resolution and communication by de-escalating guest complaints and maintaining clear communication with back of house staff.

Sales/Customer Service Representative, Shift Lead at Donut Petit (June 2022 – July 2025)

(seasonal)

• Packing and loading donut supplies for selling donuts at Farmers markets and mobile pop-up donut events.
• Leading shifts at store front by organizing employees and overseeing smooth operations during shifts, insuring fast and efficient service.

Graduate Student – University of California, Irvine (expected graduation spring 2028)

Bachelor of Science – California State University, Long Beach (fall 2021 - spring 2025)