Kazzandra Lopez

Organized and adaptable administrative professional with 9 years of experience supporting high-volume operations, managing client accounts, scheduling, payments, documentation, and day-to-day office workflows. Experienced in learning and using multiple software systems, handling confidential information, resolving account issues, and balancing competing priorities. Strong written and verbal communication, attention to detail, and ability to work independently while contributing to a team.

Seeking a remote administrative, operations, coordination, data entry, or client support position.

Administrative / Check In, Check Out & Billing Office - San Antonio Endovascular Heart Institute - San Antonio, TX

(2016-10 - 2026-01)

• Supported daily administrative operations in a high-volume office environment while managing multiple priorities and client needs.
• Scheduled, rescheduled, and verified appointments while maintaining accurate records and coordinating changing schedules.
• Processed payments and maintained accurate account information using computerized systems.
• Followed up on outstanding accounts, communicated with clients regarding balances, and helped resolve payment issues through payment-plan arrangements.
• Managed client inquiries, provided information, and directed requests to the appropriate resources.
• Maintained confidentiality and sensitive client information with discretion.
• Prepared, faxed, copied, scanned, and organized documents to support efficient office workflows.
• Developed and maintained positive client relationships while working toward timely resolutions.
• Learned and implemented new software systems, including eClinicalWorks and Zirmed, within one week of starting the position.
• Adapted to changing processes and technology while maintaining accuracy and productivity in a fast-paced environment.

Sales Advocate - Mitchan Cellular LLC

(2016-03 - 2016-10)

• Independently opened and closed the store
• Counted cash drawer at start and end of each shift, ensuring a balanced drawer
• Restocked, arranged, and organized merchandise
• Helped customers complete purchases, locate items

High School Diploma - South San Antonio High School