KDee DKay

Transportation and logistics professional transitioning into dedicated freight dispatching with 10+ years of route-based delivery, transportation operations, field support, paratransit, and commercial driving experience. Direct driver-side experience coordinating with dispatch on freight pickups, deliveries, delays, route changes, and appointment requirements.

Through Courier Pro

Transport, actively developing third-party dispatch workflows for load evaluation, broker communication, RateCons, BOL/POD handling, carrier records, and billing handoff. Strong communicator and organized independent worker with hands-on knowledge of deadhead, RPM/CPM, route feasibility, service exceptions, and time-sensitive transportation execution.

Owner / Transportation Operations at Courier Pro Transport LLC (2018-09 – Present)

• Coordinate time-sensitive transportation assignments, pickup and delivery requirements, route conditions, customer instructions, status updates, and service exceptions.
• Evaluate route economics using loaded miles, deadhead, total mileage, fuel usage, operating cost, revenue per mile, and estimated profitability.
• Develop third-party freight-dispatch workflows covering carrier qualification, load search and evaluation, broker communication, rate confirmation review, BOL/POD handling, billing handoff, and recordkeeping.
• Maintain organized carrier, load, broker, billing, mileage, revenue, expense, and document-status records using Google Sheets, Excel, and cloud-based systems.
• Apply freight-market concepts including reload planning, destination-market quality, equipment compatibility, pickup/delivery feasibility, HOS awareness, detention, TONU, factoring, NOA/NOI, and COI requirements.

OTR Truck Driver at ED&D Trucking and Logistics (2026 – 2026)

• Coordinated freight pickups and deliveries with dispatch while communicating route changes, delays, arrival status, and delivery completion.
• Maintained electronic trip and delivery documentation and worked within commercial safety and hours-of-service requirements.
• Gained direct driver-side exposure to dispatch planning, appointment requirements, mileage, regulatory constraints, and freight execution.

Paratransit Operator / Contractor Team Lead at Big Star Transit LLC (2023-10 – 2025-02)

• Coordinated schedules, destinations, service priorities, live changes, and assignments with dispatch and a team of four contractors.
• Handled service interruptions and exceptions while maintaining accurate documentation and timely customer communication.

Autonomous Vehicle Roadside Assistant at TaskUs / Waymo Operations (2025-06 – 2025-10)

• Supported time-sensitive vehicle field operations using structured procedures, accurate documentation, escalation judgment, and continuous communication with operations teams.
• Documented operational exceptions and relayed actionable information for technical and operational resolution.

PAC Case Administrator at PenPower for General Electric Power Systems (2001-03 – 2006-03)

• Administered worldwide technical support cases by gathering and validating request details, creating accurate electronic case records, routing issues to appropriate engineering resources, and tracking commitments through resolution.
• Coordinated customer and internal communications, status follow-up, escalation, documentation quality, and closure across a high-volume case environment.

Route Delivery Driver at Peach State Courier (2018-11 – 2020-07)

• Executed scheduled route deliveries using GPS and electronic delivery systems while meeting pickup, delivery, customer, and documentation requirements.

Route Delivery Driver at Runtime Logistics (2016-06 – 2018-11)

• Performed scheduled-route and urgent hot-shot deliveries while coordinating changing priorities with dispatch and customers; maintained delivery, payment, return, and inventory records.

Bachelor of Science in Electrical Engineering Technology – South Carolina State University