Olivier Pucher

A good problem solver, highly efficient in providing personalized customer service both face to face and over the phone with experience in a wide range of administrative functions according to the procedure. A dynamic, enthusiastic, hard-working, self-starting person, excellent interpersonal and leadership skills. Over 10 years of experience working in the logistics transport industry with three years of hands-on flat deck dispatching.

Flat Deck Delivery Driver - DICK'S LUMBER - North Vancouver, BC

(2023-01)

Performed an accurate, efficient and outstanding customer service as delivery Driver

Delivery Driver (Amazon Associate) - WYNGIT - Burnaby, BC

(2020-09 - 2022-11)

Performed an outstanding customer service as delivery Driver

General Labour - VICTORIA TRADE LABOUR COMPANY - Victoria, BC

(2019-01 - 2019-09)

Performed a broad range of duties for the Construction, Manufacturing, and Warehousing industries

Logistics Freight Dispatcher - RENO-DEPOT - Laval, QC, Canada

(2015-10 - 2018-11)

Performed a broad range of administrative functions in support of 4 delivery drivers.

• Created efficient routes for 4 trucks (crane and flat bed trucks) according provincial legislations.
• Coordinate deliveries with couriers compagnies.
• Provided exceptional customer service using active listening of customers' needs and concerns.
• Conducted light bookkeeping of petty cash, payment, and internal corporate reports.
• Used corporate dispatched system (OTM) to make accurate and pertinent data entry ensuring data's reliability and integrity.

Customer Service - NORDIA - Montréal, QC, Canada

(2004 - 2015)

Performed a broad range of customer service and administrative functions in support of IT call centre employing over 500 people.

• Evolved in the development of corporate-new Facebook-Twitter-Instagram accounts.
• Provided the technical support for floor agents and took supervisors calls if needed.
• Trained, mentored a team of 20 people by creating individual coaching plans based on KPI analysis.
• Customer first responder. Initiate and navigate customer requests.
• Promotion of all corporate products and features.

Certificate - 200 Hours Truck Dispatcher Course - Elevify digital course solution (2026-07)

Bachelor - Business - Marketing - Université du Québec à Montréal (UQAM) (2012 - 2015)