Kellie Raper

Clinical and operational hospice leader with extensive experience overseeing compliance, quality, and interdisciplinary care delivery across multiple settings. Proven ability to lead teams through regulatory requirements, support workforce development, and standardize clinical processes to improve patient outcomes. Experienced in Travel and interim leadership roles with strong foundation in Medicare hospice regulations, QAPI, and operational oversight.

Director of Nursing / Administrator - Resolutions Hospice

Director of Clinical Services

• Provide executive oversight of clinical operations, ensuring hospice services align with organizational mission, regulatory requirements, and evidence-based standards of care.
• Maintain full accountability for compliance with CMS, Medicare, state, and federal regulations, including survey readiness and corrective action planning.
• Direct QAPI initiatives, analyze performance trends, and implement system-level improvements to enhance quality outcomes and operational efficiency.
• Oversee staffing models, productivity, payroll approval, scheduling, onboarding, and administrative on-call coverage.
• Lead and support interdisciplinary teams through effective collaboration with Medical Directors, physicians, leadership, and community partners.
• Oversee intake and admission workflows to ensure timely, compliant access to hospice services.
• Facilitate daily, weekly, and monthly leadership and clinical meetings to support communication, accountability, and alignment.
• Monthly Triple checks, IDG meetings, Staffing oversight, Over see's Intake and Admissions. Standard Workflow daily

Director of Clinical Services - Compassus Hospice

• Provide executive oversight of clinical operations, ensuring hospice services align with organizational mission, regulatory requirements, and evidence-based standards of care.
• Maintain full accountability for compliance with CMS, Medicare, state, and federal regulations, including survey readiness and corrective action planning.
• Direct QAPI initiatives, analyze performance trends, and implement system-level improvements to enhance quality outcomes and operational efficiency.
• Oversee staffing models, productivity, payroll approval, scheduling, onboarding, and administrative on-call coverage.
• Lead and support interdisciplinary teams through effective collaboration with Medical Directors, physicians, leadership, and community partners.
• Oversee intake and admission workflows to ensure timely, compliant access to hospice services.
• Facilitate daily, weekly, and monthly leadership and clinical meetings to support communication, accountability, and alignment.

Interim Clinical Leader / Travel Nurse Case Manager - Amedisys Hospice

(2023-04 - 2024-05)

• Provided travel-based and interim clinical leadership support across hospice locations during periods of staffing and operational transition.
• Ensured delivery of patient-centered hospice care in compliance with Medicare Conditions of Participation and organizational standards.
• Supported implementation of policies, documentation accuracy, and quality initiatives across teams.
• Collaborated with interdisciplinary teams to maintain continuity of care and operational stability.
• Assisted with admissions oversight, triage, and workforce support as needed.

Triage Nurse - NurseLine - Dallas, TX

(2020-01 - 2024-01)

• Managed high-volume clinical triage operations, coordinating emergency response and after-hours care for hospice agencies.
• Oversaw coordination of on-call nursing visits, DME, medications, and supplies.
• Processed physician orders and ensured accurate, timely clinical documentation.
• Delivered comprehensive communication and reporting to interdisciplinary and agency leadership teams.

Hospice Case Manager / Patient care Coordinator - HeartsWay Hospice

(2015-04 - 2020-10)

• Led hospice case management services across home, LTC, and hospital settings.
• Conducted admissions, eligibility evaluations, recertifications, and discharges in compliance with Medicare hospice regulations.
• Coordinated interdisciplinary plans of care with Medical Directors, nursing staff, and aides.
• Audited clinical documentation to ensure accuracy, compliance, and survey readiness.
• Participated in IDG meetings and rotating on-call coverage, including crisis and death visits.
• Educated patients and families on hospice philosophy, end-of-life care, and care planning.
• Supervised nursing and aide staff while supporting operational and strategic planning initiatives.
• Conducted hospice admissions and comprehensive eligibility assessments.
• Audited clinical documentation to ensure regulatory compliance and completeness.
• Coordinated interdisciplinary care and implemented plans of care.
• Supported bereavement services scheduling and interdisciplinary collaboration.
• Participated in IDG meetings and quality oversight initiatives.

Medical-Surgical / OB / PACU Nurse - Longview Regional Medical Center

(2014-07 - 2022-07)

• Delivered comprehensive nursing care across Med-Surg, OB, and PACU units.
• Managed patient assessments, medication administration, IV therapy, and care coordination.
• Collaborated with interdisciplinary teams to support patient safety and quality outcomes.
• Supervised support staff and assisted with admissions, discharges, and documentation.

Insurance Manager & Medicare Compliance - Dr. Phillips Practice

(2004-08 - 2010-08)

• Managed insurance verification, billing processes, and Medicare compliance initiatives.
• Audited charts for billing accuracy and adherence to Medicare guidelines.
• Verified benefits, collected copays, processed refunds, and reconciled financial records.
• Supported payroll reconciliation and quarterly and annual Medicare compliance reviews.
• Educated staff on billing practices and regulatory requirements.

Registered Nurse (RN)