Director of Nursing / Administrator - Resolutions Hospice
Director of Clinical Services
- Provide executive oversight of clinical operations, ensuring hospice services align with organizational mission, regulatory requirements, and evidence-based standards of care.
- Maintain full accountability for compliance with CMS, Medicare, state, and federal regulations, including survey readiness and corrective action planning.
- Direct QAPI initiatives, analyze performance trends, and implement system-level improvements to enhance quality outcomes and operational efficiency.
- Oversee staffing models, productivity, payroll approval, scheduling, onboarding, and administrative on-call coverage.
- Lead and support interdisciplinary teams through effective collaboration with Medical Directors, physicians, leadership, and community partners.
- Oversee intake and admission workflows to ensure timely, compliant access to hospice services.
- Facilitate daily, weekly, and monthly leadership and clinical meetings to support communication, accountability, and alignment.
- Monthly Triple checks, IDG meetings, Staffing oversight, Over see's Intake and Admissions. Standard Workflow daily
Director of Clinical Services - Compassus Hospice
- Provide executive oversight of clinical operations, ensuring hospice services align with organizational mission, regulatory requirements, and evidence-based standards of care.
- Maintain full accountability for compliance with CMS, Medicare, state, and federal regulations, including survey readiness and corrective action planning.
- Direct QAPI initiatives, analyze performance trends, and implement system-level improvements to enhance quality outcomes and operational efficiency.
- Oversee staffing models, productivity, payroll approval, scheduling, onboarding, and administrative on-call coverage.
- Lead and support interdisciplinary teams through effective collaboration with Medical Directors, physicians, leadership, and community partners.
- Oversee intake and admission workflows to ensure timely, compliant access to hospice services.
- Facilitate daily, weekly, and monthly leadership and clinical meetings to support communication, accountability, and alignment.
Interim Clinical Leader / Travel Nurse Case Manager - Amedisys Hospice
(2023-04 - 2024-05)
- Provided travel-based and interim clinical leadership support across hospice locations during periods of staffing and operational transition.
- Ensured delivery of patient-centered hospice care in compliance with Medicare Conditions of Participation and organizational standards.
- Supported implementation of policies, documentation accuracy, and quality initiatives across teams.
- Collaborated with interdisciplinary teams to maintain continuity of care and operational stability.
- Assisted with admissions oversight, triage, and workforce support as needed.
Triage Nurse - NurseLine - Dallas, TX
(2020-01 - 2024-01)
- Managed high-volume clinical triage operations, coordinating emergency response and after-hours care for hospice agencies.
- Oversaw coordination of on-call nursing visits, DME, medications, and supplies.
- Processed physician orders and ensured accurate, timely clinical documentation.
- Delivered comprehensive communication and reporting to interdisciplinary and agency leadership teams.
Hospice Case Manager / Patient care Coordinator - HeartsWay Hospice
(2015-04 - 2020-10)
- Led hospice case management services across home, LTC, and hospital settings.
- Conducted admissions, eligibility evaluations, recertifications, and discharges in compliance with Medicare hospice regulations.
- Coordinated interdisciplinary plans of care with Medical Directors, nursing staff, and aides.
- Audited clinical documentation to ensure accuracy, compliance, and survey readiness.
- Participated in IDG meetings and rotating on-call coverage, including crisis and death visits.
- Educated patients and families on hospice philosophy, end-of-life care, and care planning.
- Supervised nursing and aide staff while supporting operational and strategic planning initiatives.
- Conducted hospice admissions and comprehensive eligibility assessments.
- Audited clinical documentation to ensure regulatory compliance and completeness.
- Coordinated interdisciplinary care and implemented plans of care.
- Supported bereavement services scheduling and interdisciplinary collaboration.
- Participated in IDG meetings and quality oversight initiatives.
Medical-Surgical / OB / PACU Nurse - Longview Regional Medical Center
(2014-07 - 2022-07)
- Delivered comprehensive nursing care across Med-Surg, OB, and PACU units.
- Managed patient assessments, medication administration, IV therapy, and care coordination.
- Collaborated with interdisciplinary teams to support patient safety and quality outcomes.
- Supervised support staff and assisted with admissions, discharges, and documentation.
Insurance Manager & Medicare Compliance - Dr. Phillips Practice
(2004-08 - 2010-08)
- Managed insurance verification, billing processes, and Medicare compliance initiatives.
- Audited charts for billing accuracy and adherence to Medicare guidelines.
- Verified benefits, collected copays, processed refunds, and reconciled financial records.
- Supported payroll reconciliation and quarterly and annual Medicare compliance reviews.
- Educated staff on billing practices and regulatory requirements.
