Kelly Engle

Detail-oriented Medical Office Receptionist with over 6 years of customer service experience, including 3 years in medical administration. Skilled in patient interaction, insurance verification, scheduling, and EMR management. Adept at multitasking and maintaining confidentiality, seeking a full-time receptionist role in a medical or administrative office setting to deliver exceptional support and patient care.

Medical Office Receptionist - North Colorado Spine and Orthopaedics - Greeley, CO

(2025-04)

• Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
• Scheduled appointments for patients and follow-ups based on specialist availability
• Verified patient insurance information and collected co-pays
• Maintained patient records by accurately updating personal information and medical history in EMR system
• Followed HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
• Served as a liaison between patients and healthcare providers ensuring effective communication flow
• Managed patient appointment reminders through phone calls, emails, or text messages

Patient Access Representative - Banner Health - Greeley, CO

(2023-03 - 2025-02)

• Checked in and registered patients
• Entered patient demographics accurately into the system
• Scheduled and re-scheduled appointments as needed
• Checked authorizations with the authorization department
• Took payments and processed transactions
• Worked within Microsoft Office, Outlook, and Microsoft Teams
• Collaborated with referring providers to deliver patient care
• Performed opening and closing duties in a timely manner

Full Time Student - Aims Community College - Greeley, CO

(2019-08 - 2022-12)

• Gained knowledge in social sciences, human behavior, and culture
• Managed time effectively and worked well under pressure
• Communicated and addressed the needs of others
• Earned honor roll and/or Principals list for 3+ semesters in a row
• Graduated Magna Cum Laude with a 3.95 GPA

Retail Sales Associate - Famous Footwear - Greeley, CO

(2018-08 - 2019-12)

• Greeted customers as they entered the store and established needs for the visit
• Remained punctual and professional at all times
• Settled customer disputes in a professional and pleasant manner
• Took on extra shifts based on the needs of the store
• Operated phone systems and directed calls to the right department or personnel
• Successfully processed exchanges, returns, and handled cash
• Performed essential open and closing duties
• Drove sales to meet daily and weekly goals

Retail Sales Associate - Payless ShoeSource - Greeley, CO

(2018-05 - 2018-07)

• Greeted customers with a smile and established reasoning for visit
• Adhered to all store policies, rules, and regulations
• Answered phones, relayed important messages, and served as a liaison between employees and customers
• Successfully processed exchanges, returns, and handled cash
• Performed essential open and closing duties
• Drove sales to meet daily and weekly goals

Softlines Team Member - Target - Greeley, CO

(2017-11 - 2018-01)

• Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
• Identified and maximized sales opportunities and increased customer retention rates
• Greeted customers and determined reason for visit
• Operated computer and phone systems
• Successfully processed exchanges, returns, and handled cash
• Performed essential open and closing duties in a timely manner
• Drove sales to meet daily and weekly goals

Associate's degree - Liberal Arts & Sciences - Aims Community College (2019-08 - 2022-12)

High school diploma - Brighton High School (2013-08 - 2017-05)