Kelly Freeman

I’m an experienced member of a leadership team that excels in customer service, meeting operational deadlines, and cultivation of company talent.

Assistant Store Manager at Lowes Home Improvement (2021-05 – Present)

Provide strategic leadership for store operations within a high-volume retail environment, overseeing sales performance, customer experience, operational execution, workforce planning, and team development.

• Led the store's highest-performing Pro operation, delivering sustained fiscal success through strategic customer engagement and contractor relationship development.
• Built and developed high-performing teams by creating a culture of accountability, coaching, and continuous improvement.
• Partnered across multiple business functions to improve operational efficiency, drive sales growth, and achieve company performance objectives.
• Directed staffing, scheduling, and labor optimization efforts to align workforce resources with business demands while maintaining service standards.
• Strengthened customer loyalty and retention through a focus on service excellence and relationship-based selling.
• Consistently executed corporate initiatives, operational priorities, and performance expectations in a complex retail environment.
• Mentored and developed associates into leadership roles, supporting organizational succession planning and talent retention.
• Successfully balanced operational execution, customer satisfaction, employee engagement, and financial performance metrics.

– Fayetteville Technical Community College (2006 – 2010)

– Lowe's University