Jasmine Payne
Operations Professional with Progressive Leadership Experience
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About
Operations professional with progressive leadership experience managing daily business operations, employee development, scheduling, inventory, and customer service in fast-paced environments. Proven ability to lead teams, improve operational efficiency, and coordinate multiple priorities while delivering exceptional customer experiences. Recognized for strong organizational, communication, and problem-solving skills.
Experience
General Manager at PLAYA BOWLS (2025-03 – Present)
Manage daily operations of a high-volume retail location while ensuring operational efficiency and exceptional customer service.
- Recruit, interview, hire, onboard, coach, and develop team members.
- Create employee schedules and monitor labor costs to meet financial goals.
- Manage inventory and place vendor orders to maintain product availability.
- Lead staff meetings and collaborate with ownership on business operations.
- Resolve customer concerns professionally while maintaining company standards.
- Oversee cash handling, opening and closing procedures, and daily reporting.
Full-time Childcare Provider at Gwinnett County Family Care (2022-01 – 2025-01)
Provided full-time care for multiple families with children ages 2–10.
- Coordinated transportation, appointments, meals, homework, and daily schedules.
- Managed multiple priorities while maintaining a safe, organized environment.
- Built trusted relationships through professionalism and communication.
Assistant Manager at JUICE BAR (2021-01 – 2023-12)
Assisted with the daily operations of a high-volume retail location.
- Created employee schedules and helped ensure adequate staffing.
- Managed inventory levels and placed vendor orders.
- Maintained company standards for customer service and store operations.
Guest Services Team Member at MAIN EVENT (2018-01 – 2021-01)
Cross-trained in multiple departments in a fast-paced entertainment environment.
- Cross-trained in Event Coordination, Bowling Operations, Games, Party Hosting, Serving, and Guest Services.
- Assisted guests in a fast-paced entertainment environment.
- Supported event execution and daily operations.
- Recognized as a highly versatile team member trusted to support multiple departments based on operational needs.
Education
Bachelor of Arts (B.A.) in History – Georgia Gwinnett College
