Kelsey Scully

I'm an experienced Operations and Customer Experience leader with over a decade of success launching and scaling support teams, streamlining internal processes, and turning chaos into clarity. From BPO giants to fast-moving startups, I’ve led initiatives that improved customer satisfaction, boosted revenue, and built teams that actually love their jobs.

Throughout my career, I’ve:

Launched 20+ contact center campaigns from the ground up

Scaled support ops for companies like Nike, Apple, and Netflix

Improved customer satisfaction from 2.5 to 4.1 stars across Amazon, App Store, and Google Play

Built training, QA, onboarding, and hiring systems that stick

• Served as Director of Operations at a health tech startup—winning 10+ clients in under 90 days

My superpower? I bridge the gap between strategy and execution. I love taking big, messy challenges and turning them into scalable systems that drive results and support people. Whether it's leading cross-functional launches, overhauling operations, or mentoring teams, I get things done, and I make them better.

Currently open to new opportunities in operations leadership, customer experience, implementation, or strategic project management. Remote, hybrid, or on-site—let’s build something great.

Strategic and data-driven customer success leader with over 10 years of experience building and scaling high-performing support, success, and operations teams in fast-paced SaaS and fintech environments. Proven track record in leading cross-functional initiatives that enhance customer satisfaction, reduce churn, and drive revenue growth. Expertise in process optimization, team development, and leveraging technology to deliver exceptional customer experiences.

Passionate about fostering inclusive cultures and aligning customer operations with organizational goals.

Graduated with a BBA focusing on hospitality operations, customer service, and business management principles aimed at enhancing guest experiences. The program combined theoretical coursework with practical training, preparing graduates for diverse roles in the hospitality industry.