Kenneth Haugen

Direct operational strategy and performance for Key Hotel and Hilton Garden Inn. Lead department managers; oversee staffing, budgeting, guest services, and brand-standard compliance. Implement systems that improve efficiency, service consistency, and profitability.

Director of Operations at Key Hotel & Hilton Garden Inn (2021-01 – Present)

• Direct operational strategy and performance for Key Hotel and Hilton Garden Inn.
• Lead department managers; oversee staffing, budgeting, guest services, and brand-standard compliance.
• Implement systems that improve efficiency, service consistency, and profitability.
• Coordinate property-wide initiatives including training programs, renovations, and quality-assurance readiness.

General Manager at Hilton Garden Inn (2005-01 – 2021-12)

• Oversaw profitability of a 116-room hotel.
• Managed and developed a staff of 20–26 employees.
• Trained and coached teams to maximize guest satisfaction and loyalty.

General Manager at Olive Garden Italian Restaurant (1996-01 – 2005-12)

• Managed full operational profitability.
• Supervised 120 employees and three assistant managers.
• Ensured food-safety and sanitation compliance.
• Recertified in ServSafe Essentials (2005) with a score of 95%.

Dining Room Manager at Timmerman's Supper Club (1985-01 – 1996-12)

• Hired, trained, and supervised a 25-member service staff.
• Planned and managed weddings, business events, and private banquets.

Bachelor of Arts in Political Science & World History – University of Dubuque