Kevin Bruce

An entry level position that would utilize UNIX and System Administration skills

Mainframe Technical Support Analyst - Express Scripts - NJ

(2016-09)

Provide outstanding support to Mainframe teams by acting as middleman to accommodate with tedious tasks that gets in the way of their important work.

• Adhere to departmental policies and escalation procedures.
• Assist with various teams related tasks such as creating SOP docs for documentation, and excel FTP reporting tool for Mainframe data retrieval using excel macros.
• Log and track all service requests and or issues with ServiceNow.
• Communicate effectively with IBM to order equipment replacement parts via telephone or email.

Desktop Technician - Marist Desktop Client Services - Poughkeepsie, NY

(2014-01 - 2016-05)

• Provide third level Help Desk Support for Marist College staff / faculty both on site and by telephone.
• Help resolve Spyware / Malware, printer and hardware related issues.
• Replaced and installed hardware parts for Lenovo warranted laptops (hard drives, RAM) for computer labs and classroom use.
• Document all repairs and installations.

Computer Repair Intern, Technical Support - Columbus High School / Learning Tree Middle School - Bronx, NY

(2012-01 - 2012-05)

• Provided computer support for the entire school.
• Helped staff and students become more efficient with everyday computer use.
• Assist with setting up desktop computers for students in computer labs and classrooms.
• Recognized with a Certificate for Community Service.

B.S. - Information Technology & Systems, Minor: Computer Science - Marist College (2012-01 - 2016-05)

Course - UNIX - Marist College (2016-09 - 2016-09)

Course - Introduction to z/OS & Major Subsystems - IBM (2015-09 - 2015-09)