Khalad Amer

Program management and refugee-services professional with more than 16 years of experience leading federally and state-funded programs, supervising multidisciplinary teams, preparing sites for audits, training staff, and supporting refugee families. Experienced in multi-site program oversight, eligibility determination, reporting, compliance, case management, stakeholder communication, and data quality. Prepared to contribute these strengths in a remote program management, compliance, operations, or training role.

National PIR Program Manager - ICNA Relief USA - Multi-State Portfolio

(2025-01 - 2026-09)

• Directed federally funded PIR and Match Grant programming across a portfolio spanning four states and eight offices: Fort Worth, Dallas, Houston, Austin, St. Louis, Glendale Heights/Chicago, Fullerton, and Sacramento.
• Led proposal development, eligibility determination, compliance monitoring, program reporting, staff training, audit preparation, and technical assistance across affiliate offices.
• Coordinated program guidance and issue resolution with internal leadership, affiliate staff, community partners, and funding agencies.
• Prepared offices for audit by reviewing documentation, strengthening compliance, and supporting staff readiness.

Program Manager - ICNA Relief USA - Austin, Texas

(2025-05 - 2026-01)

Concurrent assignment

• Managed Texas Office for Refugees programs, including PIR, RCA, RMA, EMP, EMP ASA, SAS, and SAS ASA.
• Supervised nine staff members and led eligibility reviews, reporting, compliance, staff training, file audits, and data-quality monitoring.
• Provided virtual program leadership and technical support while monitoring performance against grant and contract requirements.

Disaster Relief Services Administrative Support - ICNA Relief USA

(2025-12 - 2026-09)

Concurrent assignment

• Performed administrative duties supporting Disaster Response Services operations, including documentation, reporting, communication, and routine program coordination.

Office and Program Manager - ICNA Relief USA - Fort Worth, Texas

(2023-09 - 2026-09)

• Directed daily office operations and oversaw federally and state-funded refugee programs, including Reception and Placement, Preferred Communities, PIR, MG and Match Grant.
• Managed reporting, proposals, eligibility reviews, audits, stakeholder communication, and program documentation.
• Supervised a team of up to 18 employees and continued leading a team of eight following organizational restructuring.
• Delivered staff training, technical assistance, performance guidance, and operational support while maintaining relationships with community partners and service providers.

Salesforce Data Entry Specialist - ICNA Relief USA

(2025-03 - 2026-09)

Concurrent assignment

• Completed client intakes and maintained accurate Salesforce records to support service delivery, and timely reporting.

Food Pantry Manager - ICNA Relief USA - Fort Worth, Texas

(2025-02 - 2026-06)

Concurrent assignment

• Managed food distribution, inventory, client records, and Salesforce documentation while ensuring efficient and respectful service delivery.

Human Case Manager - Cherokee Federal - Fort Worth, Texas

(2023-07 - 2023-09)

• Supported World Relief employment services through case-file audits, case closures, employment-readiness classes, client support, and accurate data entry.

Employment Program Case Manager - Refugee Services of Texas - Fort Worth, Texas

(2017-04 - 2023-05)

• Helped refugees and other eligible clients secure employment through assessments, job placement, resumes, employment preparation, and follow-up services.
• Maintained compliant case documentation and developed relationships with employers and community partners.

Reception and Placement Case Manager - Refugee Services of Texas - Fort Worth, Texas

(2009-08 - 2017-04)

• Coordinated refugee resettlement services, including housing, airport reception, orientations, referrals, essential services, service planning, case documentation, and federal reporting.

Match Grant Case Manager - Refugee Services of Texas - Fort Worth, Texas

(2009-08 - 2012-04)

Concurrent assignment

• Conducted program intakes and eligibility assessments, provided case management and employment services, processed cash-assistance requests, coordinated match collections, and monitored progress toward self-sufficiency.

Refugee Cash Assistance Case Manager - Refugee Services of Texas - Fort Worth, Texas

(2009-08 - 2011-04)

Concurrent assignment

• Completed intakes, eligibility reviews, program orientations, employment referrals, and required case documentation.

Interpreter and Coordinator - USAID - Baghdad, Iraq

(2005-12 - 2008-05)

• Interpreted interviews and meetings with Iraqi government officials, facilitated Arabic-English communication, and provided cultural guidance and administrative coordination.

Cultural Adviser and Interpreter - U.S. Army - Baghdad, Iraq

(2003-10 - 2006-05)

• Provided Arabic-English interpretation, translated newspapers and written materials, and advised personnel on cultural communication.

Radio Host - IQ Iraq Radio - Baghdad, Iraq

(2004-04 - 2005-08)

Concurrent assignment

• Hosted and produced a daily English-language radio program, prepared content, and coordinated interviews and broadcasts.

Bachelor's Degree - Business Management - Management and Economy College, Baghdad, Iraq (2005)

Diploma - Office Management; Two-Year Program - Baghdad, Iraq (2001)

High School Diploma - Baghdad, Iraq (1999)