Kierria Smith

Dedicated professional with strong customer service skills. Experienced in conflict resolution and benefits verification, ensuring accurate information and effective communication with clients.

Paraprofessional at ESS (2025-02 – Present)

• Developed and implemented individualized education programs to meet diverse learning styles.
• Provided support to students during academic instruction and assignments, fostering understanding and engagement.
• Monitored and documented student progress and behavior throughout the day.

Benefits Verification Specialist at Continuum Global (2024-11 – 2025-09)

• Ensured the accuracy of benefit information for patient eligibility assessments.
• Performed follow-up calls and emails to verify that insurance companies received requests for the authorization of services.
• Communicated with healthcare providers to gather necessary documentation.
• Documented the process of verification and maintained organized records of communication.

Customer Service Specialist at Qurate Retail Group (2024-08 – 2024-11)

• Handled high-volume inquiries while ensuring quality support standards were met.
• Addressed customer concerns and questions, contributing to the achievement of service standards and KPI's were met.
• Utilized CRM systems to track customer interactions and feedback.

Diploma – South View High School (2012-09 – 2016-06)