Michelle Langhirt

Dedicated Customer Service Professional with over 20 years of experience. Strong skills in customer service with time management, adaptability, attention to detail and leadership.

Front Desk Associate at Millenia Nail & Day Spa (2015-10 – Present)

• Welcome clients warmly as soon as they walk in. Book, change and confirm appointments accurately. Manage walk ins, phone calls, and client check outs during busy rush hours.
• Process credit cards, manage the cash register, and calculate tips correctly.
• Maintain inventory tracking, and count supplies and log what is low. Keep supplies neat in storage so staff can find them.
• Help clients pick colors and match their skin tone, outfit or season.
• Restocked product displays and supply carts to ensure therapists had ready access to tools.
• Washed, dried, and folded high volumes of spa towels and robes daily.
• Sanitized and reset massage and facial rooms in a fast paced luxury spa environment.
• Deep cleaning, surface disinfection and waste disposal.
• Knowledge of the OSHA safety rules and health codes.

Server/Cashier at Fish & Chips (2008-03 – 2015-10)

• Taking orders, greeting guests and handling complaints with a positive attitude.
• Operating the cash register, processing credit cards, and balancing the cash drawer.
• Cleaning eating areas restocking condiments to meet the basic needs and expectations of the customer.

High School Diploma – Terry Sanford Senior High School (1995)