Customer Support Specialist
Send a job offer directly to this candidate
A customer support specialist with a passion to service. I have had 20 years of experience in the call center industry with customer service along with management experience.
Handled Clients Services and ensured client satisfaction
Program Manager Dec 2012 – Sep 2023
Increased team productivity by 15% through targeted training programs and performance incentives.
Achieved a 98% client satisfaction rating by cultivating strong relationships and effectively resolving escalated issues.
Delivered high-quality customer service, efficiently resolving complex inquiries.
Consistently exceeded performance targets, improving team performance. Recognized for excellent communication and problem-solving skills, earning positive feedback from clients and management.
College, Media Studies
