Ethan Akeme

Customer Support Specialist with 3 years of experience communicating with customers through chat, email, and phone in remote environments. Experienced in handling customer inquiries, scheduling appointments, maintaining organized communication records, and using CRM systems to manage customer information. Strong written communicator seeking a remote Customer Support, Live Chat, or Customer Success role.

Customer Support & Communications Specialist at Freelance (2023-01 – Present)

• Handled customer conversations through chat, email, and phone.
• Assisted customers with questions and scheduling.
• Maintained CRM records and spreadsheets.
• Followed up with customers professionally.
• Coordinated appointments and communication.
• Worked across SaaS, real estate, and consumer-facing industries.
• Managed multiple conversations simultaneously.
• Adapted quickly to new software and workflows.