Kimberly Cavender

Dedicated and customer-focused professional with extensive experience in providing exceptional service and support. Proven ability to handle phone calls, assist customers, process payments, and set up accounts efficiently. Known for strong communication skills, problem-solving abilities, and a commitment to ensuring customer satisfaction. Eager to contribute to a dynamic team and help enhance the customer experience.

Janitor & Cycle Counter at County Line Machine & Fab (2024-04 – Present)

Conduct accurate inventory counts and utilize barcode scanning systems for efficient tracking of materials and products. Maintain cleanliness in assigned areas and assist in waste management.

• Conduct accurate inventory counts and utilize barcode scanning systems for efficient tracking of materials and products
• Maintain cleanliness in assigned areas by performing routine cleaning tasks, ensuring a safe and tidy environment for all staff and visitors
• Assist in waste management by properly disposing of trash and recycling materials, promoting sustainability
• Adapt quickly to changing priorities and tasks within a fast-paced environment, demonstrating flexibility and reliability
• Utilize the EiOS program to maintain essential forms and documentation, ensuring accurate record-keeping

Housekeeping Manager at Felder Services (2023-03 – 2024-03)

Supervised daily housekeeping operations, ensuring cleanliness and guest satisfaction through effective management. Developed and implemented training programs for staff on cleaning protocols and safety standards.

• Supervised daily housekeeping operations, ensuring cleanliness and guest satisfaction through effective management
• Developed and implemented training programs for staff on cleaning protocols and safety standards, enhancing team performance
• Coordinated scheduling for housekeeping staff to maintain efficient workflow and coverage, ensuring all areas were attended to promptly
• Managed inventory of cleaning supplies, ensuring availability and proper usage to meet operational needs

Customer Service Representative at Jacks Family Restaurant (2022-11 – 2023-02)

Provided friendly and efficient service to customers, answering phone calls and addressing inquiries promptly. Processed customer transactions accurately using point-of-sale systems.

• Provided friendly and efficient service to customers, answering phone calls and addressing inquiries promptly
• Processed customer transactions accurately using point-of-sale systems, ensuring a smooth checkout experience
• Assisted customers with product inquiries, resolving issues and complaints in a timely manner to enhance satisfaction
• Maintained cleanliness and organization of the checkout area, contributing to a welcoming environment for customers
• Trained new cashiers on procedures and best practices in customer service, fostering a team-oriented atmosphere

Correction Officer at Winston County Jail (2015-02 – 2022-05)

Monitored inmate behavior to ensure safety and compliance with facility regulations, maintaining a secure environment. Conducted daily inspections and responded promptly to incidents.

• Monitored inmate behavior to ensure safety and compliance with facility regulations, maintaining a secure environment
• Conducted daily inspections of cells and common areas for contraband and safety breaches, upholding operational standards
• Responded promptly to incidents, effectively de-escalating conflicts among inmates and ensuring safety for all
• Assisted in training new officers, providing guidance on best practices and standards for effective operations
• Prepared, processed, and maintained forms, reports, logs, records, and activity journals, ensuring accurate documentation

Standard Diploma – Haleyville High School (2006-2010)