Kimberly Dowling

High-impact technology executive with 20+ years of experience leading enterprise initiatives across test management, accessibility compliance, QA, and systems engineering. Distinguished by the ability to build, scale, and transform teams, combining strategic leadership with hands-on execution to deliver measurable results in regulated, high-stakes environments. Recognized for excellence in recruiting top talent, developing high-performing teams, and investing in organizational capability, while driving quality, compliance, and delivery outcomes at scale.

Quality Consultant | Test Manager | Accessibility & Compliance Leader at Genesis / Tampa Bay Compliance (2024-01 – Present)

• Lead enterprise testing and accessibility initiatives across digital platforms in an Agile Environment
• Execute test planning, script development, and defect management
• Provide compliance consulting and support audit readiness
• Deliver training and mentorship to enhance team performance

Digital Accessibility Manager | Enterprise Test Program Leader at Wells Fargo (2019-01 – 2023-12)

• Directed enterprise accessibility and QA programs across large-scale initiatives
• Recruited, hired, and developed high-performing teams
• Reduced defect rates from 25% to 10%
• Established frameworks for testing, accessibility, and governance
• Delivered executive reporting and strategic insights

Accessibility SME | QA Leader | Test Strategist at TekSystems (Wells Fargo) (2017-01 – 2019-12)

• Led accessibility and QA testing efforts in Agile Environments
• Developed test plans and compliance frameworks
• Collaborated with cross-functional teams to improve quality outcomes

QA Manager | Test Manager | Accessibility SME at T. Rowe Price (2015-01 – 2017-12)

• Managed QA teams and testing initiatives in Agile environments
• Led hiring, onboarding, and training of QA professionals
• Developed Master Test Plans and testing frameworks
• Administered defect tracking systems and reporting

UAT Test Manager | Healthcare Systems at Shire Pharmaceuticals (2013-01 – 2014-12)

• Led UAT testing aligned with regulatory requirements
• Coordinated environment setup and defect resolution
• Ensured production readiness and delivery quality

Test Manager | Senior Test Engineer | Systems Analyst at Computer Sciences Corporation (CSC) (2011-01 – 2013-12)

• Led testing efforts for federal and healthcare systems
• Coordinated cross-functional execution
• Delivered quality outcomes in regulated environments

QA Manager for the James Web Space Telescope at Space Telescope Science Institute (STScI) (2010-01 – 2011-12)

• Led quality assurance and process auditing initiatives aligned with CMMI Level 5 standards, ensuring continuous process improvement and organizational maturity
• Directed validation and testing of astronomical and scientific data systems, enforcing strict quality, reliability, and performance benchmarks for mission-critical applications
• Conducted process compliance audits, identifying gaps, driving corrective actions, and strengthening adherence to defined quality frameworks
• Partnered with scientists, engineers, and developers to institutionalize best practices, standardize workflows, and improve process efficiency in a high-precision research environment
• Established and maintained metrics-driven quality controls, supporting data integrity and operational excellence across space science missions
• Contributed to process optimization and continuous improvement initiatives, enhancing system validation accuracy and reducing risk in mission-critical deployments

Test Manager | QA Manager | Systems Administrator | Trainer | Accessibility SME at Multiple (CSC, Lockheed Martin, Northrop Grumman, CDC, SSA, John Hopkins, World Health Organization, Aquilent, PRC, WorldNet, DoD)

Early Career – Multi-Domain Foundation

• Recruited, trained, and mentored technical teams
• Managed enterprise testing programs and system implementations
• Configured systems and supported operations
• Delivered training and compliance initiatives

National Cryptologic School

Redding University Computer Science BA

Various certifications Testing, Accessibility. Project Management