Renee Robinson

Health systems professional with over ten years' experience in supporting healthcare operations, performance improvement, and program coordination. Strong experience working with healthcare data, identifying where processes break down, and helping teams improve how systems work day to day. Comfortable working across departments, supporting leadership with reporting, and helping teams stay aligned with policies and performance goals.

Experienced in working with large datasets and turning information into clear, practical insights that support decision making.

Patient Advocate / Dental School Consultant - Nellis Air Force Base - Las Vegas, NV

(2023-01)

• Analysed healthcare data across referrals, patient access, communication, and documentation to understand where issues exist and what needs to improve.
• Prepare and share reports using JOES, ICE, and TRISS data to support leadership with performance tracking and decision making.
• Provide guidance to clinical teams and leadership on policies, procedures, and performance expectations to support consistent service delivery.
• Help share performance improvement information across departments so teams stay informed and aligned with organizational priorities.
• Identify patterns in patient feedback and turn those insights into practical improvements that support both staff and patients.
• Work closely with different teams to improve coordination, communication, and overall service experience across departments.
• Support workload coordination across teams by helping prioritize tasks, balance workloads, and improve how work is distributed across departments.

Care Manager / Nurse Technician / Behavioral Services - White Plains Hospital - White Plains, NY

(2020-01 - 2022-12)

• Supported care teams by reviewing workflows, staffing, and resources to help improve efficiency and patient outcomes across departments.
• Looked at how care was delivered day to day and helped identify ways to improve coordination and reduce delays in service delivery.
• Supported risk management efforts to help maintain patient safety and meet compliance standards across healthcare operations.
• Maintained accurate patient records and ensured documentation met healthcare requirements, policies, and regulatory standards consistently.
• Worked with multidisciplinary teams to support coordinated care across departments and improve overall patient outcomes and experience.
• Provided input on workflow improvements by sharing observations and feedback from patient interactions and day-to-day operational challenges.

Care Management Support Coordinator (Remote) - Visiting Nurse Service of New York (VNSNY) - New York, NY

(2018-01 - 2020-12)

• Coordinated day-to-day support for healthcare programs while working remotely across multiple teams.
• Helped manage workload across a team of 20 by assigning tasks, balancing priorities and supporting team performance.
• Monitored project progress and budgets to keep work aligned with program goals and organizational expectations.
• Maintained tracking systems and documentation to support reporting, oversight, and performance across programs.
• Shared updates and performance data with leadership to support planning, evaluation, and informed decision making across teams.
• Supported communication between teams to ensure work was completed on time and aligned with program priorities and expectations.

Campus Director / Dental Instructor / Sociology Instructor - New Millennium Academy - Las Vegas, NV

(2014-01 - 2020-12)

• Managed daily program operations including staffing, scheduling, and overall performance across multiple academic programs and departments.
• Supervised faculty and staff and supported workload distribution to maintain efficiency and program delivery.
• Developed, applied, and interpreted performance standards to ensure programs consistently met institutional and regulatory requirements.
• Identified staff development needs and supported training to improve performance and overall program outcomes.
• Reviewed program performance and implemented changes to improve efficiency, consistency and overall effectiveness.
• Worked closely with leadership to ensure programs remained aligned with policies, regulations, and long-term organizational goals.

Dental Program Manager / Instructor - Milan Institute

(2012-01 - 2014-12)

• Managed the operational and academic delivery of dental training programs for vocational healthcare students.
• Developed curriculum and instructional materials aligned with industry standards and educational requirements.
• Oversaw program budgets, resources, and administrative processes to maintain efficient program operations.
• Implemented improvements to program management systems and training delivery supporting student learning.
• Ensured academic programs complied with regulatory standards and institutional policies across departments.
• Supported staff coordination and identified training needs to help improve performance across teams.

Dental Program Manager / Instructor - Institute of Professional Careers

(2010-01 - 2012-12)

• Managed dental education programs including curriculum planning, academic administration, and faculty coordination.
• Supervised program delivery and ensured alignment with healthcare industry training requirements and standards.
• Coordinated student support services, academic scheduling, and program logistics across several educational programs.
• Maintained communication with staff and students to support consistent program delivery and performance.
• Ensured program compliance with educational regulations and institutional standards across multiple training programs.
• Supported workload coordination and staff development to maintain consistent performance across instructional teams.

Master of Science - Human Factors - Embry-Riddle Aeronautical University

Bachelor of Arts - Sociology - University of Nevada, Las Vegas