Kimberly Vialpando

Interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Athletic Secretary at Discovery Canyon Campus (2024-08 – Present)

Filing Paperwork, Answering Phones, Emails, Scheduling, Scanning, Copying etc, Data Entry, Insurance management, Office Upkeep

• Oversee Athletic Schedules, work with coaches and parents for all sports related events
• Manage payments for officials/ game workers
• Over see behavior management and supervise after school activities

Therapy Admissions and Authorization Clerk at San Luis Valley Pro Therapy (2023-05 – 2024-08)

Filing Paperwork, Answering Phones, Emails, Scheduling appointments, Scanning, Copying etc, Data Entry, Insurance management, Office Upkeep

• Submitted for prior authorization with required documentation to appropriate funding source.
• Reviewed documentation for accuracy and assessment of necessity.
• Calculated estimated copay based on current insurance benefits.
• Maintained consistent follow-up on status of prior authorization requests.

Recreation Supervisor/ Director Assistant at Monte Vista Parks and Recreation Department (2012-03 – 2023-09)

Supervise all city league game events, Work with league teams (schedule, brackets), Scoreboard, Record Stats, Set up and take down of recreation events, Registrations of coaches players, Equipment Manager, Marketing/ Advertisement, Plan alongside city organizations for city events

• Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
• Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
• Scheduled events in recreation facilities and monitored facility conditions.
• Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.

Customer Service/ Tier 3 at Friday Health Plans (2021-09 – 2023-06)

Emails/chats/phones with members and providers, Assist other departments, Assist care crew reps with issues, Work on claims, general insurance inquires etc, Log and enter data

• Analyzed and developed service goals for in-bound call center.
• Increased customer satisfaction ratings
• Responded to customer inquiries and provided technical assistance over phone and in person.

Therapy Admissions and Authorization Clerk at Rio Grande Hospital & Clinic (2018-08 – 2019-05)

Filing Paperwork, Answering Phones, Emails, Scheduling appointments, Scanning, Copying etc, Data Entry, Insurance management, Office Upkeep

• Submitted for prior authorization with required documentation to appropriate funding source.
• Calculated estimated copay based on current insurance benefits.
• Maintained consistent follow-up on status of prior authorization requests.

Administrative Assistant at Adams State University Athletic Department (2012-06 – 2016-07)

Game Day Management(Football, Lacrosse, Baseball, Basketball), Scoreboard ( Football, Lacrosse, Soccer), Record Stats, Set Up and Take down of Game Day equipment, Answer Phones and Email, Ticket Sales, Hire/ Assign Tasks

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Assistant at Division of Water Resources (2009-06 – 2013-01)

Filing Paperwork, Answering Phones, Emails, Customer Service, Scanning, Copying etc, Data Entry

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Bachelor of Arts in Sports/Business Management – Adams State University (2014-12)

High School Diploma – Antonito High School (2010-05)