Kinard Goodwin
Research-driven and user-centered professional
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About
Research-driven and user-centered professional with a Bachelor of Arts in Psychology and a strong foundation in behavioral science, research methods, and statistical analysis. Experienced in understanding human behavior, cognition, and decision-making, with the ability to translate insights into actionable recommendations. Skilled in qualitative and quantitative research, data interpretation, and clear communication of findings.
Brings a user-focused mindset developed through customer-facing roles, with a strong ability to identify user needs, improve experiences, and collaborate across teams.
Experience
Deli Service Representative - H-E-B - San Antonio, TX
(2025-05)
- Observed and responded to customer behaviors to improve service flow and overall experience.
- Handled sensitive customer interactions with empathy, discretion, and problem-solving.
- Communicated complex information clearly, adapting messaging to different user needs.
- Identified recurring customer pain points and collaborated with team members to improve processes.
- Maintained organized systems and accurate records in a fast-paced, high-volume environment.
Front-End Associate - Total Wine - San Antonio, TX
(2023-06 - 2025-05)
- Served as a key user-facing touchpoint, identifying customer needs and resolving issues efficiently.
- Gathered informal user feedback through daily interactions to improve service delivery.
- Managed digital systems and transactions with attention to accuracy and usability.
- Supported customer engagement initiatives, contributing to improved user satisfaction.
Crew Team Member - Bill Miller Bar-B-Q - San Antonio, TX
(2019-01 - 2023-04)
- Adapted to multiple roles while maintaining a consistent, positive user experience.
- Trained new team members, simplifying processes and improving onboarding clarity.
- Demonstrated strong observational skills to anticipate customer needs and optimize workflow.
- Collaborated with team members to maintain efficient, user-friendly operations.
Fulfillment Associate - Amazon SAT5 - San Antonio, TX
(2022-02 - 2022-07)
- Used internal systems to track and manage data, ensuring accuracy and efficiency.
- Followed structured workflows, contributing to consistent and scalable processes.
- Identified inefficiencies in workflow and adapted to improve speed and accuracy.
Fitness Center Associate - YMCA Rockwell Plaza - Oklahoma City, OK
(2017-10 - 2018-04)
- Managed member data with confidentiality and attention to user privacy.
- Assisted users with onboarding, improving first-time experiences and engagement.
- Supported administrative systems and scheduling with a focus on usability and organization.
Education
Bachelor of Arts - Psychology - University of Texas at San Antonio (2024)
