Shanylle Palermo

Results-driven Food Service Professional with four years of hands-on experience, poised to transition into a leadership role. Proven ability to coordinate shift workflows, train and mentor new team members, and manage inventory to boost store profitability. Combines exceptional customer service skills with a strong operational work ethic to maintain brand standards and foster high team morale.

Sales Representative & Account Management - Texas Global Consulting

(2026-02 - 2026-05)

• Conducted direct face-to-face sales presentations to prospective customers, acquiring an average of 15+ new accounts weekly
• Managed and optimized designated sales territory, driving client brand awareness and expanding local customer footprints.
• Consistently met or exceeded weekly sales targets by tailoring product/service solutions to meet individual customer needs
• Managed client accounts by cultivating long-term customer relationships and ensuring 100% compliance with client standards.
• Learned behind-the-scenes small business operations, including budget tracking, campaign planning, and talent analysis.

Slicer & Kitchen Help and Cashier & Customer Service - Mi Dulce Vita Ice Cream Shop

(2025-10 - 2026-02)

• Processed 150+ customer transactions daily using a POS system, maintaining 100% accuracy in cash, credit, and gift card handling.
• Delivered fast, friendly service in a high-volume environment, ensuring guest order times remained under target metrics.
• Maintained an immaculate kitchen workspace, strictly adhering to local health department guidelines and food safety regulations.
• Managed peak dining rushes by coordinating with front-of-house staff to ensure hot food items were promptly replenished and served.
• Monitored daily inventory levels and prepped ingredients to order, reducing food waste and optimizing ingredient utilization.
• Conducted daily food prep, tracking expiration dates and rotation schedules (FIFO) to ensure all toppings and dough met freshness standards.
• Conducted rigorous daily inventory inspections to identify and remove expired, spoiled, or damaged merchandise, ensuring 100% product quality.
• Processed incoming shipments of supplies, equipment, and retail inventory, verifying invoice accuracy and checking for product damage upon arrival.
• Utilized proprietary inventory and pricing systems to calculate merchandise weights, update pricing data, and generate accurate product labels.
• Efficiently transferred stock from receiving docks to the sales floor, organizing displays to optimize space and accessibility.
• Assisted management in prepping the kitchen for routine corporate evaluations and health inspections, consistently achieving high cleanliness ratings.

Cashier & Customer Service - Bill Millers

(2025-08 - 2025-10)

• Entrusted with processing over 150 daily POS transactions, maintaining a spotless record of 100% accuracy in cash drawer reconciliation, credit, and gift card processing.
• Consistently met and exceeded speed-of-service benchmarks in a high-volume dining environment, keeping guests wait times below target metrics
• Addressed phone inquiries and processed large to-go orders with enthusiasm, demonstrating strong product and menu knowledge.
• Promoted daily barbecue specials, side items, and baked goods, successfully contributing to localized store sales increases.

Pizza Maker - Dominos

(2024-10 - 2025-06)

• Mastered Domino's portioning standards for dough stretching, saucing, and topping placement to ensure product consistency and minimize food waste.
• Followed precise menu builds and customer-customized orders with 100% accuracy, resulting in minimal order remakes and high customer satisfaction
• Inspected final products for appropriate bake quality, cheese melt, and topping distribution prior to boxing and dispatch
• Maintained an immaculate pizza prep station, sanitizing surfaces and utensils throughout shifts to comply with local health department and corporate food safety standards.
• Cross-trained as a Customer Service Representative, managing the cash register, processing phone orders, and resolving guest inquiries during peak hours.
• Monitored the double-decker conveyor oven, perfectly timing the boxing, cutting, and seasoning of pizzas, garlic knots, and wings.

Cashier & Customer Service/Sandwich Maker - Subway

(2023-10 - 2024-10)

• Hand-crafted over 1000 customized sandwiches, wraps, and salads daily, adapting quickly to guest preferences while maintaining high assembly speeds
• Strictly adhered to Subway's portion control guidelines for meats, cheeses, and veggies, ensuring product consistency and minimizing inventory waste.
• Addressed phone inquiries and processed large to-go orders with enthusiasm, demonstrating strong product and menu knowledge.
• Handled cash, credit, and mobile transactions using the POS system, consistently balancing the drawer with zero discrepancies at shift end.
• Promoted Subway's "Make It a Meal" combo deals and cookie add-ons, successfully boosting average daily ticket sizes.
• Provided friendly, welcoming service at the counter, resolving customer inquiries and maintaining a high-rating for-store hospitality.
• Maintained an immaculate, front-facing sandwich bar and dining area, continuously sanitizing surfaces to meet local health codes.
• Prepared fresh meats, vegetables, and condiments daily, utilizing the First-In, First-Out (FIFO) method to ensure 100% ingredient freshness.
• Executed rigorous opening and closing checklists, including slicing meats, cleaning ovens, restocking the frontline, and securing the premises.
• Managed daily bread-baking and cookie-proofing schedules, ensuring a constant supply of fresh baked goods to meet shift demands.

AA - Business Administration - University Arkansas Grantham (2025)

High School Diploma - Eagle River High School (2023 - 2025)

High School - Bartlet High School (2021 - 2023)