Kirsten Mailboy

Detail-oriented customer service representative with 2+ years of experience providing exceptional service to customers. Proficient in managing high volumes of incoming calls and emails, resolving complex issues, and maintaining accurate records. Skilled in conflict resolution, problem solving, and multitasking. Possesses strong communication and organizational skills.

Customer Service Representative at WeWhiten (2025-01 – Present)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

Stay at Home Mother/Homemaker at n/a (2024-03 – Present)

• Managed daily household responsibilities, including budgeting, meal planning, and scheduling.
• Coordinated and facilitated family activities and appointments.
• Developed strong time management and multitasking skills while overseeing multiple responsibilities.
• Provided educational and emotional support to children, fostering a structured and positive environment.
• Handled conflict resolution, problem-solving, and decision-making in a fast-paced setting.

Babysitting at No company involved (2019-10 – 2024-02)

I cared for children on weekends, and holidays. I engage in solving problems, and multi tasking.

• Provided attentive and nurturing care for children ranging in age from infants to pre-teens
• Engaged children in various activities such as arts and crafts, outdoor play, and educational games
• Ensured the safety of children at all times by closely monitoring their activities and surroundings
• Established positive relationships with both parents and children, fostering a trusting environment
• Prepared nutritious meals and snacks according to dietary restrictions or preferences
• Maintained a clean and organized living space by tidying up after activities and meals
• Assisted with homework assignments, providing guidance and support when needed
• Implemented daily routines including nap times, meal times, and bedtime rituals to promote structure
• Managed multiple children simultaneously while maintaining individual attention for each child's needs
• Communicated effectively with parents about their child's day, highlighting any notable events or concerns
• Responded promptly to emergencies or accidents, administering first aid when necessary
• Demonstrated patience during challenging situations such as tantrums or separation anxiety episodes

Team Member/Cashier at Burlington Stores (2023-09 – 2024-01)

• Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases
• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
• Operated cash registers accurately, handling transactions efficiently while maintaining a high level of accuracy
• Assisted in receiving and unpacking merchandise shipments, verifying quantities against purchase orders
• Handled customer complaints or concerns promptly and professionally, resolving issues to ensure customer satisfaction
• Assisted in training new team members on store policies, procedures, and product knowledge
• Received multiple positive customer feedback ratings highlighting excellent communication skills
• Maintained accurate cash handling procedures, balancing registers at the end of each shift without discrepancies

Call Center Representative at Convey Health Solutions (2023-01 – 2023-05)

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Maintained confidentiality of sensitive customer information according to established data protection guidelines
• Consistently met performance goals, including average handling time, resolution rates, and customer satisfaction scores.
• Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.

Assistant Manager at Nizhoni hair studios (2021-09 – 2022-06)

I greet customers, I also make sure to make a clean environment. I clean after every client. I also have had time to learn how to speak to customers, when things are a bit tense.

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills

High school diploma – San Pasqual Valley High School (2018-08 – 2022-06)