Rhonda Johnson

Customer-focused professional transitioning into Tier 1 Technical Support, with experience supporting customers remotely, researching account and service issues, navigating computer applications, documenting interactions, and escalating concerns when needed. Currently studying Network Technology at Bryant & Stratton College and building knowledge in networking and cybersecurity. Brings clear communication, patience, problem-solving, confidentiality awareness, and the ability to explain information in an easy-to-understand way.

Independent Contractor / Remote Customer Support Representative - LiveOps

(2021-03 - 2026-10)

Client assignments included Safe Ride and AmeriHealth

• Provided remote customer support by phone, assisting customers with account questions, service concerns, and problem resolution.
• Navigated multiple computer applications and internal systems while researching customer inquiries.
• Documented customer interactions accurately and followed established procedures for handling information.
• Protected confidential customer information and used care when accessing or discussing account details.
• Identified issues requiring additional assistance and escalated complex concerns through the appropriate process.
• Communicated clearly and professionally with customers while managing multiple tasks in a remote environment.

Telesales Professional - NSDI

(2015-11 - 2017-09)

• Handled inbound and outbound customer interactions and identified customer needs.
• Used computer systems to access and document customer information and interaction details.
• Explained products or services clearly and responded to customer questions.
• Built strong telephone communication, active listening, and problem-solving skills.

associate’s degree - Network Technology - Bryant & Stratton College (2026-10)

Diploma - Information Technology - Bryant & Stratton College (2025-03)