Michael Hughes
REMOTE IT SUPPORT | TECHNICAL SUPPORT | CYBERSECURITY
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About
IT support and technical operations professional experienced in troubleshooting computer hardware, assisting with network and laptop transitions, maintaining equipment, and documenting service work. Currently pursuing an Associate of Applied Computer Science in Cybersecurity at DeVry University and holds CompTIA A+ and Security+ certifications. Seeking a remote IT support or help desk position.
Experience
Landscaper - Ohio - Ohio
(2025-05)
- Maintain outdoor grounds and complete landscaping duties in Ohio.
Maintenance / Custodian Service - Major League Professional Services
(2021-04 - 2024-01)
- Inspected and maintained facility equipment, troubleshot failures, and installed or upgraded equipment to support daily operations.
- Documented maintenance and repairs, responded to service requests, and followed workplace safety procedures.
IT Support Technician - Acuity Brand Lighting - Conyers, GA
(2021-08 - 2021-09)
- Supported an office computer upgrade by organizing cables and assisting with a network migration for employee laptops.
- Troubleshot hardware, completed repairs, and provided technical support to staff during the contract.
Utility Line Locator - UtiliQuest, LLC-Alpharetta - Alpharetta, GA
(2020-01 - 2021-07)
- Used ground-penetrating radar, electromagnetic locators, and utility maps to identify and mark underground lines accurately.
- Recorded completed locates and reported findings to supervisors to help prevent excavation damage.
Education
Associate of Applied Computer Science - Cybersecurity - DeVry University (2024-11)
