Kofi Gladney

I embody a positive and trustworthy demeanor, backed by a demonstrated history of cultivating customer loyalty, satisfaction, and driving sales. I thrive in collaborative team settings as well as when working independently. Willing to relocate to: Atlanta, GA - Dallas, TX - Charlotte, NC

Sales Manager - Freedom Forever - Raleigh, NC

(2023-02)

• Manage and lead a team of sales representatives in residential solar sales.
• Develop and implement strategies to increase sales production.
• Provide coaching and training to team members to enhance their sales skills.
• Monitor sales performance and provide feedback to improve results.
• Foster a positive sales culture that encourages teamwork and success.

Customer Service Staff - Publix - Wendell, NC

(2022-11 - 2023-04)

• Greet customers in a friendly and professional manner
• Provide excellent customer service by responding to inquiries, providing assistance with product selection, resolving complaints, and ensuring customer satisfaction
• Process payments accurately and efficiently using the point-of-sale system
• Monitor inventory levels and order new stock when necessary
• Adhere to company policies and procedures regarding cash handling, security, and customer service
• Participate in promotional activities and special events
• Train new staff members on store operations and customer service standards

Sales Representative - ADT Solar - Raleigh, NC

(2021-01 - 2022-11)

• Educated homeowners on solar energy benefits, incentives, and financing options.
• Conducted in-home and virtual consultations, analyzing energy usage and designing customized solar solutions.
• Generated leads through canvassing, referrals, and digital outreach.
• Developed proposals and closed deals, consistently exceeding sales targets.
• Assisted customers through the installation process, ensuring a smooth transition to solar.

Small Business Expert - Sprint - Wilson, NC

(2017-11 - 2020-11)

• Responsible for account overview and business account additions.
• Trained employees on business account acquisitions.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Implemented up-selling strategies such as recommending accessories and complementary purchases boost revenue.
• Utilized salesforce to track and improve customer relations.
• Tracked stock using company inventory management software.
• Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.