Sales Manager - Freedom Forever - Raleigh, NC
(2023-02)
- Manage and lead a team of sales representatives in residential solar sales.
- Develop and implement strategies to increase sales production.
- Provide coaching and training to team members to enhance their sales skills.
- Monitor sales performance and provide feedback to improve results.
- Foster a positive sales culture that encourages teamwork and success.
Customer Service Staff - Publix - Wendell, NC
(2022-11 - 2023-04)
- Greet customers in a friendly and professional manner
- Provide excellent customer service by responding to inquiries, providing assistance with product selection, resolving complaints, and ensuring customer satisfaction
- Process payments accurately and efficiently using the point-of-sale system
- Monitor inventory levels and order new stock when necessary
- Adhere to company policies and procedures regarding cash handling, security, and customer service
- Participate in promotional activities and special events
- Train new staff members on store operations and customer service standards
Sales Representative - ADT Solar - Raleigh, NC
(2021-01 - 2022-11)
- Educated homeowners on solar energy benefits, incentives, and financing options.
- Conducted in-home and virtual consultations, analyzing energy usage and designing customized solar solutions.
- Generated leads through canvassing, referrals, and digital outreach.
- Developed proposals and closed deals, consistently exceeding sales targets.
- Assisted customers through the installation process, ensuring a smooth transition to solar.
Small Business Expert - Sprint - Wilson, NC
(2017-11 - 2020-11)
- Responsible for account overview and business account additions.
- Trained employees on business account acquisitions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Implemented up-selling strategies such as recommending accessories and complementary purchases boost revenue.
- Utilized salesforce to track and improve customer relations.
- Tracked stock using company inventory management software.
- Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
