Kolonie Foster

Responsible for managing a region, which entails overseeing loads shipped out of four different states - spanning over a dozen different warehouses - and monitoring the Customer Service email box for that region.

Associate Transportation Customer Service at Tyson Foods (2022-12 – Present)

Responsible for managing a region, which entails overseeing loads shipped out of four different states - spanning over a dozen different warehouses - and monitoring the Customer Service email box for that region.

• Analyze data and performance metrics regarding in-transit loads - ensuring there are no interruptions to the supply chain by monitoring confirmed appointments, on-time deliveries, and service fails.
• Maintain relationships with our customers, such as Wal-Mart and Costco, and proficiently communicate with internal departments - including load planning, sales, dispatch, and claims - to resolve any potential issues quickly via phone call and email correspondence.
• Run and audit reports for tracking and service quality purposes.

Transportation Claims Coordinator at Tyson Foods (2021-06 – 2022-12)

Investigated all rejections that occurred due to scheduling errors, load shifts, accidents, temperature and date concerns, as well as thefts in order to build a case that determined how to disposition the product and if the carrier is financially responsible for the claim.

• Aided in reducing financial loss for the company by saving $20-80k on a weekly basis by salvaging any product rejected at delivery for OS&D related issues.
• Communicated with customer service, sales, dispatch, and cold storages, as well as Tyson fleet and outside carriers in regard to recording OS&D reports and dispositioning product.
• Built relationships with both internal and external partners to establish good rapport and maintain the healthy working relationship needed to complete tasks in a timely manner.

Account Representative at America's Car Mart (2019-11 – 2021-05)

Managed over 300 customer accounts/affiliations and oversaw call center productivity - which entailed running audits, monitoring key performance indicators for my team, and being able to prioritize multiple assignments.

• Maintained accurate data-entry and excellent communication skills when handling individual customer accounts.
• Aligned my workflow to comply with both state and federal laws/regulations when following the company's procedures for collections.
• Met monthly goals and quotas set by the sales team by working diligent both independently and with my team.

Bachelor of Science in Business Management – Supply Chain Management – Perdue Global University