Kristy Mique

Manage full cycle accounts receivable, including tracking outstanding balances, reconciling accounts, and ensuring timely payment posting within Compulink. Process and post patient payments daily (credit card, check, care credit) and prepare accurate bank deposits with complete reconciliation and documentation. Conduct follow up on past due balances, including patient outreach, payment reminders, and coordination with office managers to support collections.

Patient Care Coordinator at San Diego Center for Vision Care (2023-07 – Present)

• Manage full cycle accounts receivable, including tracking outstanding balances, reconciling accounts, and ensuring timely payment posting within Compulink.
• Process and post patient payments daily (credit card, check, care credit) and prepare accurate bank deposits with complete reconciliation and documentation.
• Conduct follow up on past due balances, including patient outreach, payment reminders, and coordination with office managers to support collections.
• Assist patients with financing options for vision therapy, providing cost breakdowns, payment plan support, and guidance with third-party funding.
• Prepare, submit, and track patient and third-party invoices, ensuring accuracy and timely billing to families and external partners.
• Coordinate with school districts annually to prepare and secure updated service contracts for student vision therapy programs.
• Manage student referral coordination, including scheduling, communication with district representatives, and onboarding students into the clinic for services.
• Handle monthly and ongoing billing for school district contracts, invoicing for all student vision therapy sessions attended and ensuring proper documentation for reimbursement.
• Support insurance processes, including claims submissions, preauthorizations, and completion of billing documentation.
• Serve as a primary front office point of contact by managing calls, emails, scheduling, and recall communications.
• Maintain detailed and HIPAA compliant medical and administrative records across all patient and student accounts.
• Collaborate with doctors and staff to support clinic workflow and ensure high quality care for diverse patient populations, including individuals with autism and traumatic brain injuries.
• Maintain and adjust provider scheduling templates, coordinate cancellations and reschedules, and track no-show appointments to improve clinic efficiency.

Operational Support Administrator at Robert Half Staffing Firm (2022-08 – 2023-02)

• Helped manage the onboarding and termination process by being the point of contact for the operational administrative team.
• Provided multiple administrative support such as, submitted reports and projects for recruiters in a timely manner, responded to emails and managed correspondence, scheduled appointments, coordinated meetings, and managed deadlines. Maintained office supplies and inventory.
• Maintained a positive attitude in customer service to all persons involved in the candidate selection in a time-sensitive working environment. Answering and providing support when needed through phone or email.
• Sent and processed candidate and client compliance documents to ensure all documents are followed correctly and accurately.

Patient Coordinator at San Diego LASIK Institute (2016-06 – 2022-08)

• Delivered front-office administrative support in a fast-paced ophthalmology office environment, ensuring efficient scheduling, communication, and organization for patient eye surgery services.
• Acted as a key liaison between patients and clinical staff, answering inquiries, coordinating care logistics, and addressing patient concerns with professionalism and discretion.
• Managed appointment calendars, surgical scheduling, and post-operative follow-ups using electronic scheduling software.
• Maintained accurate and timely email correspondence with patients and staff, supporting lead follow-up and ensuring monthly productivity goals were consistently met.
• Oversaw daily financial tasks including confirming bank transactions, collecting patient payments, and reconciling patient accounts prior to procedures.
• Processed insurance verifications, submitted claims, and explained insurance benefits and payment options to patients to ensure clarity and compliance.
• Handled confidential patient information, scanning and organizing time-sensitive documents in alignment with HIPAA standards.
• Prepared and reviewed consent forms and compliance paperwork, ensuring all documentation was complete and accurate prior to their surgeries.

Graphic and Web Designing – The Art Institute of San Diego (2011-09 – 2014-08)

General Education, Medical Terminology, Health Administration – Southwestern College (2016-01 – 2018-06)