Kuong Lim

Quality Management professional with 15+ years of experience supporting and improving Quality Management Systems within manufacturing environments. Proven expertise in CAPA management, complaint investigations, process validation, auditing, customer quality support, and continuous improvement initiatives. Skilled in root cause analysis, quality documentation, regulatory compliance, and cross-functional collaboration.

Strong ability to manage customer relationships, support audits, analyze quality metrics, and drive process improvements in fast-paced production environments.

Quality Customer Service Manager - First Quality

(2023-01)

• Lead customer quality review meetings to analyze complaint trends and drive corrective actions across manufacturing facilities.
• Coordinate and guide CAPA activities to ensure timely implementation of corrective and preventive actions.
• Support Quality Management System compliance through audit coordination and quality documentation management.
• Manage customer audit requirements, including Responsible Sourcing program compliance activities.
• Oversee annual customer testing programs to ensure adherence to quality and regulatory standards.
• Collaborate with cross-functional teams to resolve quality concerns and improve customer satisfaction.
• Analyze complaint data and quality metrics to identify trends and support continuous improvement initiatives.

Quality Engineer II - First Quality Retail Services

(2021-06 - 2022-12)

• Maintained raw material specifications and supported document control activities within the quality system.
• Led validation activities for new production lines and product launches.
• Generated and analyzed DPMO reports to identify process improvement opportunities and reduce defects.
• Supported complaint investigations, root cause analysis, and implementation of corrective actions.
• Assisted with implementation and improvement of quality-related software systems.
• Worked closely with manufacturing and quality teams to ensure compliance with established procedures and standards.

Technical Services - First Quality

(2015-01 - 2021-06)

• Supported quality system improvements through technical analysis, documentation updates, and product failure investigations.
• Managed communications with internal departments and external stakeholders regarding quality and technical concerns.
• Organized and analyzed operational data to support quality decisions and process improvements.
• Assisted with departmental planning, resource management, and continuous improvement initiatives.
• Promoted collaboration across teams to support manufacturing quality objectives and operational efficiency.

Quality Lab Supervisor - First Quality Retail Services

(2012-12 - 2014-12)

• Supervised and developed a team of 20 laboratory associates in a manufacturing environment.
• Managed Non-Conformance Report (NCR) processes and supported corrective action activities.
• Identified and implemented laboratory process improvements to enhance efficiency and compliance.
• Supported quality testing and documentation activities to maintain adherence to company standards.

Quality Engineer - First Quality Retail Services

(2009-06 - 2012-12)

• Oversaw raw material specifications and quality documentation processes.
• Led and analyzed validation activities for new manufacturing lines and products.
• Assisted with implementation of quality system software and process improvements.
• Supported quality assurance initiatives and manufacturing compliance activities.

Quality Assurance Analyst - First Quality Retail Services

(2007-10 - 2009-06)

• Performed quality inspections and supported manufacturing quality assurance processes.
• Assisted with complaint analysis, documentation review, and quality reporting activities.
• Supported compliance with internal quality procedures and manufacturing standards.

Documentation Coordinator - Covidien

(2006-06 - 2007-10)

Accounting and Purchasing - Four Seasons Hotel of Philadelphia

(1999-12 - 2006-07)

Accounting and Sales Representative - A. Esposito Inc

(1998-05 - 1999-09)

Upper Darby High School (1994)