Kurt Janousek

Process Improvement Project Management Contract Negotiation

Training & Mentoring Customer Relations Vendor Relations

Territory Management Business-to-Business Sales Strategic Marketing

Management 

 Mentor, coach, and train area supervisors/management in Lean Six Sigma tools such as data collection and analysis, process mapping, process redesign, and implementation. Informally mentor all agency employees on Lean Six Sigma ideas.

Facilitate process improvement activities within the agency, prioritizing multiple projects. Determine most effective tools to use for each project and tracks progress to ensure timelines are met.

 Performs data collection and analysis to calculate return on investment and to evaluate the effectiveness of implemented changes. Recommends process revisions or management tools to ensure continuity of process improvements

 Directed sales of inline/promotional general merchandise and specialty foods to local grocery/specialty stores.

 Developed strategic plan build customer base and develop better programs for the company.

 Serve as expert advisor to customer's purchasing agent and quality control, and engineers.

 Conducted training programs for new customer relations representatives.

 Managed customer base with credits/deductions valued at $30 million dollars.

 Supervised and ensured proper implementation of programs for collection, deduction resolution, and credit policy/procedures/practices.

 Provide reports for the Governors cabinet that shows them the metrics of improvement in my department.

Procurement

 Negotiated contracts (concentrating on pricing and volumes) with suppliers that exceeded over $80 million dollars.

 Planned, designed and distributed reports to vendors to ensure the organization’s manufacturing plant inventories were at proper levels to meet anticipated needs.

 Led conference calls/meetings with vendors and internal facility managers to assure customer needs were met in the most efficient, cost effective manner.

 Advised and educated staff on procedures and issues related to SAP conversion.

Collections

 Managed collection activities for 150+ customer accounts and $60 million dollar customer base.

 Coordinated collection activities with cross-functional areas including sales, customer service, shipping/logistics, and accounting.

 Assisted customers with problem resolution including billing, service, negotiation, contract, and quality issues.

Sales 

 Recognized as the Top Inside Sales Specialist for 2014.

 Administer and manage $9 million in annual sales in collaboration with the Regional Sales Manager for Valmont Tubing in Valley.

 Processed all order requests and credits that apply.

 Provide management shipments of customer’s orders; earned over a 90% satisfaction ranking from customers for orders being delivered on time.

 Maximize all opportunities in the process of closing a sale resulting increased market share.

 Exceeded annual, quarterly, and monthly sales goals consistently.

 Created and conducted effective proposal presentations.

Bellevue University, Bellevue, NE

Master of Public Administration, Sept 2014

Bachelor of Science in Marketing Management, June 2007

 Graduated Magna Cum Laude

 Recipient, Pinnacle Award -- American Marketing Association