Industrial Engineering freshman with 2+ years of customer service experience
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Industrial Engineering freshman with 2+ years of customer service experience in fast-paced environments, entrepreneurship experience, and a strong record of supporting teams and projects. Experienced in hospitality, operations, professional communication, event coordination, and building business relationships. Brings a willingness to learn, reliability, organization, adaptability, and a professional approach to customer-facing and administrative work.
Developing proficiency in Microsoft Excel, data organization, and process improvement.
AISD Entrepreneurship Practicum Intern at Spark Coworking (2025-08 – 2026-05)
Completed a certified entrepreneurship practicum focused on building experience in business development, professionalism, client interaction, event organization, and efficient execution within a structured business environment mixed with classroom vocational instruction. Worked in teams with interns to solve real-world business bottlenecks in Arlington. Developed a startup business plan as a capstone project, using professional networks and community resources to develop a realistic business concept.
Secured professional relationships with Michael Dailey, founder of Invictus Legacy Builders, and Alisa Dodenhoff, co-owner of Blue Mint Thai at Globe Life Field and VP of Business Operations at Velocity Investing Group. Hosted a panel discussion featuring Brittney Garcia-Dumas, founder of BCG Digital Marketing and Arlington City Council District 5 representative. Ideated on 3D printed products using plant-based polymers for Blossom Reworking with Scott Parsinen from DreamCityVentures.
Small Business Founder at Blossom Reworking (2023-01 – Present)
Developed an eco-conscious focused entrepreneurial venture centered on women-empowerment, ethical fashion practices, client-centered design. Planned and coordinated markets and events, overseeing timelines, visual presentation, logistics, and execution. Raised $1,200 to support a student-led project through strategic planning, pitching, and community engagement.
Broista/Customer Service Team Member at Dutch Bros Coffee (2026-04 – Present)
Supported high-volume store operations while maintaining drink quality, order accuracy, and customer service standards. Complete closing shifts in two-person teams, maintaining end-of-day responsibilities with limited staffing. Manage register duties, customer interactions, drink preparation, and workflow priorities while adapting to changing customer demand.
Support inventory operations by verifying truck orders, receiving deliveries, and organizing incoming products. Assist with training and guiding team members when shift leadership is managing other operational responsibilities.
Team Member/On-Call Shift Lead at HTeaO (2024-06 – 2025-11)
Delivered consistent, high-quality customer service in a fast-paced, client-facing environment. Encouraged by leadership to pursue Shift Lead development due to strong reliability, communication, and teamwork.
Certification and Food Manager Safety Certification, demonstrating accountability. Maintained composure and service standards during peak hours.
B.S. in Industrial Engineering – The University of Texas at Arlington (UTA) (2026-05 – 2030-05)
High School Diploma – Juan Seguin High School (2026-05)
