Lakisha

Support professional offering resourceful office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. Authorized to work in the US for any employer

Mail Carrier at United States Postal Service (2018-09 – Present)

Carrying and sorting out mail and parcels.

Home Health Aide at Comfort Keepers (2013-02 – 2019-02)

Assisting clients daily needs

• Bringing client to doctors appt.
• Cooking

Patient Access Representative II at UT Health Science Center at Houston (2014-10 – 2017-05)

Manage all outpatient appointments

• Managed all administrative duties concerning outpatients within the department
• Schedule patients for appointments within Radiology
• Admit and discharge patients in MRI
• Answer departmental telephones as necessary. Verifies information and resolves common problems
• Assist patients with any questions regarding procedure
• Separate and file exams according to date completed
• Prepares patient for appointment-paperwork, clothing, needs of patient in regards to diagnostic exam
• Collaborates with RN and MRI Tech Supervisor as needed
• Collaborates with project management team for quality improvement
• Cultivates and maintains working relationships within the department
• Reinforce HIPAA guidelines

Member Service Representative/Teller at Bank of America (2013-03 – 2014-10)

Presents and explains Credit Union services and products to members and assist in meeting their financial needs

• Open and close accounts
• Order checks for members' accounts
• Actively cross-sells Credit Union products and services
• Resolves bookkeeping and checking account problems
• Handle member transaction; processing savings and checking deposits and withdrawals, cashing checks, accepting IRA contributions
• Accept Visa and loan payments, process Visa cash advances
• Knowledgeable at processing Shared Branching transactions and balanced drawer at the end of each day
• Complete changes to accounts to accommodate member requests to include name and address change

Jewelry Specialist at Dillard's at La Cantera (2006-08 – 2013-11)

Provide excellent customer service

• Manage large amounts of money efficiently as a cashier
• Organize and keep stockroom and department clean
• Assist with answering customer calls on a multi-line switch board phone
• Assist women in finding accessories suitable for different occasions
• Organize jewelry

Front Desk Intern at San Antonio Christian Dental (2011-06 – 2011-08)

Schedule appointments for patients.

• Greet and log in patients arriving at office or clinic.
• Perform general office duties such as answering telephones, and taking dictation.
• Data entry
• Filing
• Triage

Reservation Set Up Student Manager at UTSA University Center (2009-06 – 2011-05)

Supervise as well as take part in the physical arrangement of meeting rooms

• Lead crew meeting at the beginning of shifts
• Provide leadership for the reservation set-up crews with hands-on training
• Provide excellent customer service for UC guest,
• Perform minor housekeeping duties in meeting spaces

Master of Health Administration in Health Administration – Webster University (2012-01 – 2014-05)

Master of Business Administration in San Antonio – The University of Texas at San Antonio (2006-08 – 2011-08)

Upper secondary education