Reem Alloush

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 14 years of experience in office environments. History of improving processes and increasing team efficiency. Excellent work ethic and strength in boosting company morale.

Daycare director assistant - CYGA Academy - Sugar Land, TX

(2025-07 - 2026-05)

• Organized daily activities such as playtime, outdoor exploration, arts and crafts, story time, music and movement.
• Participated in parent meetings designed to discuss curriculum objectives or address any concerns they may have had about their child's progress.
• Provided guidance on age-appropriate behavior management techniques to teaching staff.
• Coordinated field trips both on-site and off-site for educational purposes.
• Developed and maintained relationships with parents and other staff members to ensure a safe, nurturing environment for all children.
• Established procedures for responding to emergencies or other unexpected situations.
• Ensured compliance with all applicable laws related to child care operations.
• Facilitated communication between teachers and families regarding individual student progress.
• Provided feedback on classroom observations using established evaluation criteria.
• Recruited, hired, trained and supervised daycare employees in accordance with state regulations.

Dental Office Manager - Grace Dental - Sugar Land, TX

(2023-03 - 2024-09)

• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

Office Coordinator Supervisor - Greenwich dental group - US

(2021-11 - 2022-12)

• Maintained and updated schedules, calendars, and agendas.
• Verified the availability of in house and external participants for planned meetings.
• Verified the patient's health insurance benefits.
• Explained insurance benefits to patients.
• Entered data using dental practice management software.
• Followed up on non-paid insurance claims.
• Managed late payments and overdue accounts.
• Processed insurance payments and refunds.
• Monitored weekly, monthly and quarterly reports to confirm payment from clients and insurance companies.
• Worked on office projects using Dentrix software.
• Produced high-quality communications for internal and external use.

Insurance and Treatment Coordinator - Traynor Periodontics And Implants - US

(2020-08 - 2021-11)

• Communicated with clients or employers about project, event or campaign expectations and goals.
• Collaborated with clients or employers, finance teams and other team members on budgeting and allocating funds.
• Delegated tasks to appropriate team members.
• Maintained and updated schedules, calendars, and agendas.
• Verified the availability of in-house and external participants for planned meetings.
• Confirmed appointments and arranging meeting venues.
• Sent out reminders of scheduled meetings.
• Worked on insurance eligibility.
• Followed office workflow procedures to ensure maximum efficiency.
• Researched billing issues, scheduled appointments and verified insurance coverage.

Office Administrator - New England Dental - US

(2011-08 - 2020-08)

• Assisted patients in completing all necessary forms and documents.
• Adhered to strict HIPAA guidelines at all times according to company policy.
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Displayed expert use of Eagle soft computer scheduling program to manage patient appointments.
• Assisted Dentists and Specialists with general procedures.

Bachelor's degree - General communication - Western Connecticut State University (2018-08 - 2018-08)

Lowell Business & Technical Institute (2012-06 - 2012-06)