Lance Childress

Experienced customer care expert

Talent

Riverside Junction, RiversideMember since March 2, 2023

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About

Experienced self-motivated worker with a background of over 10 years in providingexceptional customer service. Some of my core competencies include communication, decision-making, teamwork, social awareness,responsibility, result orientation, trustworthiness, integrity and ethics.

Experience

Eligibility Technician | County of Riverside| Aug 2022 - Present

Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; case management for 40+ individuals; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients, and the general public; speak and write effectively; maintain accurate and systematic records; identify problems requiring referral to staff in other departments.

Customer Advocate| Carvana| Apr 2021 – May 2022

Delivered vehicles to customers while providing the best customer experience possible. Inspected vehicles prior to delivery along with the drivability. Completed and processed CA DMV paperwork & maintained records to stay in compliance with CA DOT regulations. Assisted peers, customers, and potential customers with questions they may have had while maintaining customer confidentiality.

Field Technician | Tech-24 | Jan 2017 – Jan 2020

Ran service calls to customers' businesses, building customer relationships to maintain satisfaction, handle issues customers may present, maintained & installed customers equipment.

Assisted customers with troubleshooting, programming, and questions regarding any concerns. Made daily phone calls to meet with city inspectors, schedule installations, & site surveys. Maintained detailedrecords of work, calls, equipment, parts, customer information, inventory, and scheduling.

Team Lead | Lenny Dykstra’s Car Wash | Apr 2013 - Jan 2017

Assisted customers in taking care of preventative maintenance on vehicles, deescalated customer issues, & trained new employees. Oversaw 70+ customers, created and implemented schedules along with working with coworkers on their strengths and weaknesses. Helped coordinate solutions to any problems & organized the workflow to ensure that all employees understood the assigned tasks.

Monitored employee productivity, trained employees in methods and operation of equipment including safety procedures.