Lane Nash

Customer Success & Operations professional with 6+ years of experience optimizing business operations, improving workflows, and coordinating cross-functional initiatives. Proven success managing 10,000+ annual orders while leveraging AI, scalable systems, and process improvement.

Customer Success & Operations Manager - Clarion Events, Inc.

(2023-09 - 2026-07)

• Managed end-to-end operations supporting 10,000+ annual orders
• Maintained 100% order accuracy with 15+ new books published every year
• Managed 100+ authors and 25+ reseller partners
• Partnered cross-functionally with marketing, finance, inventory and publishing
• Implemented AI and workflow improvements
• Developed SOPs that improved operational efficiency across the brand

Senior Business Development Representative - Basis Technologies

(2021-06 - 2023-09)

• Conducted market research by cold calling, emails, LinkedIn & ZoomInfo
• Coordinated technical demos with Account Executives
• Collaborated with marketing regarding industry findings
• Exceeded performance goals by bringing in multiple large prospects

B.S. - Marketing - Oklahoma State University

B.S. - Sports Management - Oklahoma State University

Excel for Beginners - Davidson College