Lani Higgins

Dedicated customer service representative with proven skills in CRM software and data management. Committed to maintaining accurate records and delivering exceptional service.

Customer Service Representative at Globe Life (2026-03 – 2026-07)

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with inquiries about insurance policies and coverage options.
• Utilized CRM software to track interactions and manage customer relationships effectively.
• Processed policy applications and maintained accurate customer records.

Classroom Assistant at Family Development Services (2023-11 – 2026-03)

• Fostered focused, inclusive, supportive learning environments to enhance student engagement.
• Facilitated positive social interactions among students during activities to promote teamwork.
• Supported children in daily routines and learning activities to reinforce individual development.
• Managed classroom materials and maintained organized supplies.

Data Entry Clerk at Globe Telecom (2022-10 – 2023-11)

• Entered and maintained accurate customer data in company databases.
• Reviewed data entries for accuracy, correcting discrepancies to ensure data integrity.
• Responded to inquiries regarding data status, resolving issues promptly to maintain customer satisfaction.
• Maintained confidentiality of sensitive information entered into the system.

Daycare Worker at Education Depot (2021-01 – 2022-10)

• Implemented educational programs to promote early childhood development.
• Facilitated group activities to foster social skills development among children.
• Established and maintained a clean, safe environment that supported children's health and learning.
• Reinforced positive behavior through targeted praise and consistent encouragement.

Manager at McDonald's Restaurant (2016-08 – 2020-06)

• Trained and guided staff on service standards and food safety to uphold compliance and quality.
• Streamlined daily operations to enhance workflow and ensure customer satisfaction.
• Coordinated scheduling to optimize staff coverage during peak hours.
• Monitored staff performance metrics to identify areas for improvement and resolved issues quickly.

Some College (No Degree) in Information and Computer Systems – Ivy Tech Community College Of Indiana

High School Diploma – Shortridge High School (2019-06)