Dhb

Dedicated Guest Service Representative with strengths in issue resolution and multitasking. Committed to enhancing guest experiences and delivering reliable support in fast-paced environments.

Guest Service Representative at Embassy Suites by Hilton (2024-03 – Present)

• Managed front desk operations, ensuring efficient check-in/checkout processes for guests.
• Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
• Assisted with booking reservations using Hilton's property management system to enhance guest experience.
• Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards before guest arrival.

Human Resources Assistant at Amazon (2020-09 – 2024-03)

• Coordinated recruitment processes, ensuring timely scheduling and communication with candidates.
• Assisted in onboarding new employees, streamlining documentation and orientation procedures.
• Implemented training programs to enhance employee skills and organizational compliance.
• Facilitated employee engagement activities, promoting a positive workplace culture and collaboration.

Customer Service Cashier at Meijer (2017-06 – 2020-09)

• Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances through diligent reconciliation practices.
• Conducted regular inventory checks to ensure availability of products at checkout areas.

Associates in Business Administration And Management – Eastern Michigan University (2027-09)

High School Diploma – Oak Park High School (2018-06)