Larry Rivard

Throughout my career in customer-facing roles, I have developed strong people, communication, and problem-solving skills while providing excellent service in busy environments. While much of my experience has been in sales and retail, I am looking for an opportunity to use these skills in a role outside of traditional sales. I enjoy building relationships, helping solve problems, and creating positive experiences for customers and coworkers alike.

I am excited to bring my flexible approach, strong work ethic, and passion for helping others to your organization and contribute to its success.

Arch Support Specialist at The Good Feet Store (2026-02 – Present)

• Assisted customers in identifying foot, knee, hip, and back discomfort through personalized consultations and gait analysis
• Recommended and fitted arch support solutions based on individual lifestyle, posture, and comfort needs
• Educated customers on product benefits, proper usage, and long-term wellness support strategies
• Delivered high-quality customer service while building trust and maintaining strong client relationships
• Demonstrated product features and guided customers through fitting and adjustment processes

Kitchen Designer/Sales at Wren Kitchens (2025-07 – 2025-12)

• Conduct comprehensive discovery interviews to understand client habits, routines, and functional needs
• Review and interpret client inspiration materials to identify style preferences accurately
• Provide early-stage visuals-including 3D renderings, mood boards, and samples-to support clear client understanding
• Communicate project costs transparently, including any potential hidden structural, electrical, or plumbing expenses
• Keep comprehensive records and documentation, such as notes, approved drawings, and material specifications, for accuracy
• Curate a focused set of product and finish options to streamline decision-making and minimize client overwhelm
• Proactively manage project logistics by monitoring lead times and coordinating with suppliers in advance

Sales and Design Consultant at 3 Day Blinds (2025-01 – 2025-07)

• Worked closely with clients both in their homes and in the showroom to understand their unique style, needs, and goals for window treatments
• Prepared clear, customized quotes and walked clients through the process from selection to installation
• Managed appointment scheduling and communication to keep each project on track and stress-free for the client
• Stayed in touch after the install to ensure clients were happy, answer questions, and make any necessary adjustments
• Kept thorough records and continually updated my product knowledge—especially in areas like smart home integration and modern design trends

Sleep Expert at Sleep Number Corporation (2023-11 – 2025-01)

• Demonstrated thorough knowledge of Sleep Number mattress models and features based on customer needs, in my selling presentation adding value and creating a great experience
• Managed customer profile data to better assist and offer future upgrades or promotions
• Promptly respond to inquiries and service requests
• Routinely work with team to improve selling techniques and overcome objections

Sleep Expert at Mattress Firm (2020-07 – 2023-10)

• Maintained extensive knowledge of mattress brands, assisting customers in choosing the right mattress based on preferences, sleep positions, and budget
• Conducted sleep assessments and provided personalized solutions
• Continuously updating knowledge through training and industry events
• Reviewing past sales to see where I can improve and sell effectively through team meetings and monthly ongoing training

Help Desk PC Support/On-Site IT Technician at ACS Services (2015-05 – 2020-03)

• Provided remote and on-site IT Support, including PC hardware/software repair and network troubleshooting
• Managed Active Directory, printers, and network security
• Managed 2 factor authentication and prioritized multiple clients
• Drove to client sites weekly for on site needs

Help Desk PC Support/On-Site IT Technician at EOS-CCA (2006-07 – 2015-02)

• Supported end users with PC hardware/software issues and network connectivity
• Managed Active Directory and network security
• Coordinated video conferences with new clients and upper management for new work contracts

Sales Associate at Staples (1999 – 2006)

• Responsible for maintaining furniture department stock and appearance
• Cross trained in electronics department as well as office supplies
• Maintained training on new products and office supplies
• Provided solutions using active listening based on the customers needs

High School Diploma – Taunton High School (1994)