Latasha Armstead

Adaptable professional with extensive experience in customer service, team leadership, and safety protocols across retail, transportation, and security settings. Proven ability to resolve issues promptly, supervise staff, and maintain organized, secure environments. Skilled in training, inventory management, and fostering positive guest and vendor relationships to ensure operational excellence.

Willing to relocate: Anywhere

Team Attendant - Lee Tran - Fort Myers, FL

(2025-11 - 2026-04)

Assisting guests with their needs, ensuring a positive experience

• Resolved guest requests promptly, increasing satisfaction by addressing issues in a timely manner
• Collaborated with team members to coordinate tasks, improving workflow efficiency
• Maintained a secure environment for guests and staff by following safety protocols and procedures

Tram Attendant - Lee Tran - Fort Myers, FL

(2024-11 - 2025-04)

• Delivered exceptional customer service by assisting guests with their needs, ensuring a positive experience
• Resolved guest requests promptly, increasing satisfaction by addressing issues in a timely manner
• Collaborated with team members to coordinate tasks, improving workflow efficiency
• Maintained a secure environment for guests and staff by following safety protocols and procedures

Assistant Manager Retail - Family Dollar - Fort Myers, FL

(2021-05 - 2024-09)

• Supported day-to-day operations, including inventory control, staff supervision, and customer service, to ensure smooth store functioning
• Trained and mentored new team members on company policies, procedures, and product knowledge, improving onboarding efficiency
• Resolved customer complaints or concerns promptly and effectively, enhancing customer satisfaction
• Built strong relationships with vendors, improving supply chain reliability
• Maintained a clean and organized store, contributing to a positive shopping environment

Delivery Driver - RNC Industries - Tampa, FL

(2019-01 - 2021-03)

• Delivered packages and goods to customers efficiently, achieving on-time delivery targets
• Complied with all traffic laws and regulations while operating company vehicles, ensuring safety and compliance
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally, increasing repeat business
• Maintained cleanliness and organization of company vehicles at all times, ensuring a professional appearance
• Followed established safety protocols for loading and unloading packages, reducing risk of damage or injury
• Assisted in warehouse operations during downtime, supporting overall team productivity
• Cultivated positive relationships with regular customers through friendly interactions, enhancing customer loyalty

Custodian - Park University - Parkville, MO

(2015-02 - 2019-12)

• Performed daily cleaning tasks to ensure a clean environment for staff and visitors, maintaining high sanitation standards
• Managed inventory of cleaning supplies, restocking as needed to prevent shortages
• Responded promptly to spills or accidents, minimizing potential hazards and ensuring safety
• Maintained cleanliness of restrooms and replenished supplies, supporting a hygienic facility
• Operated floor-cleaning equipment such as vacuums, sweepers, and buffers to maintain polished floors
• Provided excellent customer service by addressing concerns from staff or visitors in a professional manner

Armed Security Officer - City Hall - Marshall, TX

(2011-08 - 2015-01)

• Maintained a high level of security and safety by patrolling assigned areas, monitoring surveillance cameras, and responding promptly to suspicious activities or incidents

Assistant Manager - McDonald's - Marshall, TX

(2005-09 - 2011-07)

• Supported management of daily operations, ensuring efficient workflow and customer satisfaction
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers and preparing deposits, ensuring accuracy
• Monitored employee performance and provided constructive feedback for professional development
• Developed employee schedules to optimize staffing and meet business needs

Cashier/Customer Service

High School Diploma - Brownwood High School (1992-09 - 1996-05)

High school diploma or GED

Trade school

Some college