Pahola Paul

Versatile leadership professional with more than seven years of progressive experience in operations, team leadership, employee development, recruiting support, customer service, and administrative coordination. Experienced supervising teams of 30+ employees, interviewing candidates, supporting hiring decisions, onboarding and training employees, coordinating daily operations, resolving complex customer concerns, and partnering with management and Human Resources. Recognized for strong communication, problem-solving, adaptability, and building high-performing teams in fast-paced environments.

Dual Rate Supervisor - Seminole Casino Hotel - Immokalee, FL

(2022-07)

• Lead, coach, and develop a team of more than 30 employees while maintaining efficient daily operations.
• Partner with management and Human Resources to identify staffing needs, coordinate interviews, interview candidates, and provide hiring recommendations.
• Serve as Acting Manager during leadership absences, ensuring operational continuity and timely decision-making.
• Coordinate onboarding, training, mentoring, and performance coaching for new employees and supervisors as a Certified Trainer.
• Utilize Workday and UKG to support scheduling, onboarding, and employee-related processes.
• Resolve complex customer concerns while maintaining a high standard of service and professionalism.
• Maintain operational documentation, cash accountability, and compliance with company policies.

Lead Driver / Delivery Associate - First 2 U Logistics (Amazon DSP) - Kansas City, MO

(2020-06 - 2022-04)

• Selected as Lead Driver based on performance, reliability, and leadership.
• Recognized as Employee of the Month for outstanding performance and customer service.
• Trained and mentored new employees while supporting daily operations and route coordination.
• Consistently completed 200–250 deliveries daily while maintaining accuracy and customer satisfaction.

Customer Service Representative - ElectroShopNow

(2019-01 - 2021-12)

• Answered incoming customer inquiries through phone calls, emails, text messages, and instant messaging platforms.
• Assisted customers by resolving questions, complaints, and service-related requests in a timely and professional manner.
• Provided accurate information about products, services, orders, and company policies.
• Handled customer concerns and escalated complex issues when necessary to ensure customer satisfaction.
• Conducted outbound calls for follow-ups, customer satisfaction surveys, and issue resolutions.

Customer Service Representative - CVS Call Center

(2021-01 - 2022-12)

• Answered a high volume of inbound calls from customers regarding prescriptions, pharmacy services, insurance coverage, and general inquiries.
• Assisted customers with prescription refill requests, order status updates, and account-related questions.
• Resolved customer complaints and concerns professionally while maintaining high service standards.
• Verified customer information and accurately documented interactions in the system.
• Coordinated with pharmacies, healthcare providers, and internal departments to resolve issues.

Keiser University