Mia Gutierrez

Adaptable customer service and retail professional with 3+ years of experience in sales, team supervision, and customer relationship management. Demonstrated ability to lead teams at Pandora Jewelry, upsell at PJ's Coffee, and maintain high standards of cleanliness at Dollar General. Strengthened emotional intelligence and resilience through caregiving and personal development sabbatical.

Cleaning at Dollar General (2025-07 – 2025-12)

• Performed routine cleaning and maintenance to ensure a sanitary and welcoming store environment
• Maintained cleanliness of floors, reducing slip hazards and improving customer safety
• Provided attentive service with strong attention to detail and effective time management, resulting in consistently high cleanliness standards

Personal Development & Caregiving Sabbatical at Cape Coral, FL (2023-10 – 2025-05)

• Provided ongoing emotional and household support for family while managing personal recovery from loss, ensuring stability during a challenging period
• Maintained home operations, daily organization, and time-sensitive responsibilities, achieving smooth household functioning under high stress
• Continued building strong emotional intelligence, problem-solving, and resilience, enhancing ability to manage complex situations
• Prepared to re-enter the workforce with focus, clarity, and a renewed commitment to customer-centered service

Barista at PJ's Coffee (2023-09 – 2023-10)

• Maintained cleanliness and food safety standards, ensuring compliance with health regulations
• Prepared and served beverages quickly in a high-traffic environment, reducing wait times and increasing customer satisfaction
• Upsold seasonal items and increased average ticket sales, contributing to higher daily revenue
• Handled cash and processed payments efficiently, minimizing errors and maintaining transaction accuracy

Supervisor at Pandora Jewelry (2021-06 – 2023-01)

• Managed store operations including opening/closing and cash deposits, ensuring smooth daily business flow
• Trained and mentored team members on sales goals and upselling techniques, improving team performance and sales results
• Resolved customer issues with professionalism and empathy, increasing customer retention and satisfaction
• Maintained store visuals, cleanliness, and product placement, enhancing brand image and driving sales
• Generated daily reports and tracked team performance, enabling data-driven decision-making

Webmaster & Volunteer at Kiwanis Key Club (2020-01 – 2021-06)

• Managed social media and online presence to increase event turnout and volunteer sign-ups, boosting community engagement
• Volunteered regularly at affiliated thrift store: sorted donations, tagged clothing, and organized inventory, improving store efficiency
• Assisted at community events with setup, customer interaction, and merchandise distribution, enhancing event success
• Participated in various community service activities including face painting and heavy lifting, supporting club initiatives

Childcare Provider (Family) at Cape Coral, FL (2018-02 – 2020-01)

• Supervised and cared for multiple young children (ages 1–7), ensuring safety and well-being
• Prepared meals, managed routines, and handled minor first aid, supporting children's health and daily needs
• Created fun, educational activities and ensured a safe environment, fostering child development
• Helped with homework and bedtime routines as needed, contributing to a structured and nurturing home

High school diploma in Criminal Justice – Ida S. Baker High School (2017-08 – 2021-06)