Laura Dye

Customer service and financial services professional with 20+ years of experience in banking, insurance, and retail environments. Skilled in handling high-volume calls, resolving complex issues, and supporting customers through financial processes. Known for strong problem-solving and consistently meeting performance goals. Seeking a remote or customer-focused role.

Bank Sales & Service Representative - USAA - Tampa, FL

(2016-02)

• Support members with banking and loan inquiries
• Resolve account issues while maintaining compliance standards
• Completed 10-month rotation in Account Takeover, working with Fraud teams on suspicious activity

Customer Service Representative - Progressive Insurance - Riverview, FL

(2011-06 - 2015-07)

• Handled high-volume inbound calls for policy updates and billing inquiries
• Conducted policy reviews and explained coverage options
• De-escalated customer concerns and met performance goals

Senior Sales Representative / Key Holder - Verizon Wireless - Lakeland, FL

(2004-06 - 2011-05)

• Managed daily operations and supervised staff
• Resolved escalated customer issues
• Consistently exceeded sales targets

Store Manager - Nextel Retail Stores - St. Petersburg, FL

(2002-01 - 2004-12)

• Oversaw store operations, staff, and sales performance
• Managed scheduling, inventory, and reporting

Store Manager - Sunglass Hut (Luxottica Retail Group) - Lakeland, FL

(2001-01 - 2002-12)

• Managed operations, payroll, inventory, and staff development
• Maintained strong inventory control and low shrink

Office Manager - A to Z American Express Travel - Fort Myers, FL

(1999-01 - 2001-12)

• Supervised staff and coordinated travel arrangements
• Managed financial reporting and daily operations

Travel Agent / Manager - Lemon Bay Travel - Englewood, FL

(1987-01 - 1997-12)

High School Diploma