Laura Dye
Customer service and financial services professional
Hire this person
Send a job offer directly to this candidate
About
Customer service and financial services professional with 20+ years of experience in banking, insurance, and retail environments. Skilled in handling high-volume calls, resolving complex issues, and supporting customers through financial processes. Known for strong problem-solving and consistently meeting performance goals. Seeking a remote or customer-focused role.
Experience
Bank Sales & Service Representative - USAA - Tampa, FL
(2016-02)
- Support members with banking and loan inquiries
- Resolve account issues while maintaining compliance standards
- Completed 10-month rotation in Account Takeover, working with Fraud teams on suspicious activity
Customer Service Representative - Progressive Insurance - Riverview, FL
(2011-06 - 2015-07)
- Handled high-volume inbound calls for policy updates and billing inquiries
- Conducted policy reviews and explained coverage options
- De-escalated customer concerns and met performance goals
Senior Sales Representative / Key Holder - Verizon Wireless - Lakeland, FL
(2004-06 - 2011-05)
- Managed daily operations and supervised staff
- Resolved escalated customer issues
- Consistently exceeded sales targets
Store Manager - Nextel Retail Stores - St. Petersburg, FL
(2002-01 - 2004-12)
- Oversaw store operations, staff, and sales performance
- Managed scheduling, inventory, and reporting
Store Manager - Sunglass Hut (Luxottica Retail Group) - Lakeland, FL
(2001-01 - 2002-12)
- Managed operations, payroll, inventory, and staff development
- Maintained strong inventory control and low shrink
Office Manager - A to Z American Express Travel - Fort Myers, FL
(1999-01 - 2001-12)
- Supervised staff and coordinated travel arrangements
- Managed financial reporting and daily operations
Travel Agent / Manager - Lemon Bay Travel - Englewood, FL
(1987-01 - 1997-12)
