Tiffany Connors

Customer service and financial services professional with experience in mortgage lending, insurance, retail, and call center operations. Proven ability to build client relationships, resolve complex issues, and exceed performance goals in fast-paced environments. Skilled in CRM systems, multitasking, problem-solving, and delivering exceptional customer experiences.

Sales Associate - ALO Yoga – Somerset Collection - Troy, MI

(2026-06)

• Provided exceptional customer service by assisting clients with product selection and inquiries.
• Achieved sales goals through product knowledge, upselling, and building client relationships.
• Maintained store standards, handle transactions, and support visual merchandising.

Mortgage Loan Advisor - Elite Home Funding - Farmington, MI

(2023-11 - 2024-11)

• Guided clients through the loan application process to secure loan qualifications.
• Developed customized financial strategies to meet clients' unique needs and goals.
• Acquired new clients and enhanced revenue by promoting bank services.
• Managed clients' costs by prioritizing payments according to credit terms and interest rates.

Motor Vehicle Representative - Mopar - Farmington, MI

(2021-01 - 2022-01)

• Reviewed legal documents to ensure compliance with laws and court policies, contributing to legal integrity of processes.

Specialist - Concentrix - Farmington, MI

(2020-07 - 2021-07)

• Managed customer inquiries using multiple communication channels effectively.
• Collaborated with teams to enhance service delivery processes and workflows.
• Trained new staff on company policies and operational procedures efficiently.

Accountant - Rocket Mortgage - Detroit, MI

(2018-10 - 2019-10)

• Maintained constant communication with clients, providing updates on loan statuses and addressing any concerns or questions.
• Obtained approval by helping underwriters resolve problems with mortgage applications.
• Reviewed property appraisals, title reports, and other necessary documents during loan approval process.
• Managed financial award systems, advising students on procedures and helping select candidates based on loan eligibility.
• Educated on importance of maintaining good credit scores for future borrowing opportunities.

Sales Associate - White House Black Market – Somerset Collection - Troy, MI

(2017 - 2018)

• Delivered outstanding customer service in a fast-paced retail environment.
• Drove sales by building strong client relationships and providing style guidance.
• Supported store operations including inventory management and merchandising.

Assistant Manager - Verizon Wireless - Cary, NC

(2017-01 - 2018-01)

• Conducted performance evaluations, providing constructive feedback to team members.
• Fostered positive work environment promoting employee engagement.
• Monitored inventory levels, placing orders.
• Directed launch of new products, overseeing all phases from conception to market entry.

Life Insurance Agent - Humana - Cary, NC

(2016-12 - 2017-12)

• Sought information from clients for claim processing.
• Recommended suitable life insurance products based on clients' objectives and requirements.
• Stayed current with industry trends and regulations to provide accurate and up-to-date advice.
• Analyzed clients' financial situations to recommend appropriate coverage levels and types.

Assistant Teacher - Kids Galaxy - Cary, NC

(2016 - 2017)

• Assisted in planning and implementing age-appropriate activities to support child development.
• Maintained a safe, clean, and engaging classroom environment.
• Communicated with parents about student progress and classroom activities.

Bachelor of Science - Business Administration - Central Michigan University Mount Pleasant, MI