Madeline Lopez

Versatile and detail-oriented professional with experience spanning banking, financial services, administrative operations, customer service, sales, and security. Experienced in processing financial transactions, commercial deposits, payment processing, records management, client communication, account follow-up, and regulatory compliance. Licensed in Texas Life, Accident & Health and Property & Casualty insurance, with knowledge of life, health, property, commercial, casualty, and liability products.

Recognized for professionalism, adaptability, strong attention to detail, and the ability to build positive client relationships while managing competing priorities.

Bank Teller I at Amarillo National Bank (2025-06 – 2026-04)

• Provided professional, accurate, and personalized customer service in a fast-paced banking environment.
• Processed deposits, withdrawals, loan payments, and commercial account transactions while following established policies and procedures.
• Processed commercial deposits, change orders, and cash transactions with a high level of accuracy and attention to detail.
• Balanced cash drawer and maintained accurate cash records while adhering to security and operational procedures.
• Assisted with dual-control procedures, currency verification, and record retention requirements.
• Responded to customer inquiries and collaborated with branch leadership to resolve issues efficiently.
• Maintained professionalism and confidentiality while handling sensitive financial information.
• Supported branch operations and team goals by delivering a consistent, positive customer experience.

Administrative Specialist at Capital Construction Solution LLC (2023-06 – 2025-05)

• Maintained organized digital and physical filing systems while ensuring accurate records and database information.
• Coordinated calendars, scheduled meetings, arranged travel itineraries, and supported virtual events.
• Managed professional correspondence, phone communications, and client interactions.
• Prioritized multiple responsibilities and changing deadlines while maintaining accuracy in a fast-paced environment.
• Resolved customer concerns using professionalism, empathy, and a solutions-oriented approach.
• Handled confidential company and client information with discretion and integrity.
• Assisted with company funds, bank deposits, payment processing, and financial recordkeeping.
• Monitored accounts receivable by sending payment reminders and following up with clients regarding outstanding balances.
• Maintained compliance with applicable state laws, regulations, and company procedures.
• Adapted quickly to new technologies, procedures, and organizational priorities.

Unarmed Security Officer at Securitas Inc. USA (2023-09 – 2025-05)

• Conducted routine indoor and outdoor patrols to protect personnel, property, and company assets.
• Monitored access points and performed screenings in accordance with established security procedures.
• Observed, documented, and reported incidents and unusual activity accurately and promptly.
• Enforced site regulations concerning restricted areas and prohibited items.
• Prepared detailed shift reports and maintained accurate operational records.
• Demonstrated strong situational awareness, attention to detail, and sound judgment.
• Followed established emergency procedures and collaborated with site leadership to maintain safe daily operations.

Front Desk Receptionist at DMV Wholesale (2022-07 – 2022-12)

• Greeted customers and provided professional front-desk support in a fast-paced environment.
• Managed high-volume phone communications and provided accurate information regarding products and services.
• Coordinated and processed customer orders for home improvement products, including windows, cabinets, and appliances.
• Educated customers about promotions, special offers, and financing opportunities.
• Prepared estimates and invoices using Joist while maintaining accurate customer records.
• Conducted customer follow-up through email, text, and telephone communication.
• Addressed customer questions and concerns while working toward prompt, professional resolutions.
• Created social media content and advertisements to promote products and increase customer engagement.

Social Media Coordinator at Metropolitan Tradesman Group (2021-03 – 2022-12)

• Created and scheduled multimedia content, including photography, short-form video, and graphic designs.
• Managed content calendars across Instagram and Facebook while maintaining consistent brand messaging.
• Monitored social media messages, comments, and inquiries and responded professionally.
• Tracked engagement metrics including reach, impressions, engagement rates, and follower growth.
• Researched social media trends, platform changes, and emerging digital channels to improve content strategy.

Real Estate Photographer at Metropolitan Tradesman Group (2021-01 – 2022-12)

• Produced professional real estate photography using natural and artificial lighting techniques.
• Applied composition and framing techniques to showcase residential and commercial spaces effectively.
• Utilized HDR photography to capture and blend multiple exposures while preserving interior and exterior detail.
• Performed advanced image editing using Adobe Lightroom and Adobe Photoshop.
• Completed exposure correction, color grading, perspective adjustments, and vertical-line correction.
• Managed photography sessions and delivered completed projects within MLS deadlines.

Associate Degree in Business Administration – Northern Virginia Community College (2020-08 – 2021-12)