Laura Read

Strategic healthcare and business operations leader with 20+ years of experience driving client success, operational excellence, workforce development, and business growth across specialty pharmacy, healthcare staffing, and healthcare services organizations. Extensive experience supporting specialty pharmacy and PBM clients through formulary management, medication access coordination, utilization review, and cost-containment initiatives, with a strong understanding of regulatory compliance and patient-centered pharmacy services. Recognized for building, and leading, high-performing teams, strengthening client relationships, optimizing operational processes, and developing strategic partnerships that drive revenue growth, client retention, and organizational success.

Combines servant leadership, emotional intelligence, and data-driven decision-making to deliver measurable business outcomes while fostering cultures of accountability, collaboration, and continuous improvement.

Client Success Manager (Independent Contractor) - Crafted Staff - Orlando, FL

(2026-02)

• Drive business development initiatives across healthcare, pharmacy, and engineering sectors nationwide.
• Build and strengthen client relationships, creating opportunities for long-term partnerships and revenue growth.
• Leverage expertise in account management, customer success, and workforce solutions to support recruitment efforts and expand client engagement.
• Serve as a trusted advisor to clients by aligning talent solutions with business objectives.

President / Operations Leader - ScoutRx - Orlando, FL

(2023-04 - 2025-06)

Directed enterprise-wide operations and human resources for a fully remote company operating across four states, implementing strategic initiatives that enhanced scalability, improved organizational performance, and supported long-term business objectives.

• Led technology modernization efforts that streamlined workflows, reduced operational bottlenecks, and improved overall efficiency.
• Developed and mentored teams while fostering a culture of innovation, accountability, and collaboration.
• Built and led strategic partnerships with customers, vendors, and industry stakeholders, strengthening market presence and business opportunities.
• Implemented succession planning and leadership development programs to ensure continuity and organizational stability.
• Recruited, hired, trained, and developed employees while improving workforce productivity and engagement.
• Represented the organization at industry events, strengthening brand visibility and expanding strategic relationships.

National Director, Business Development - Jackson Pharmacy Professionals - Orlando, FL

(2021-06 - 2022-10)

• Expanded business opportunities through strategic relationship development with healthcare organizations, executive leadership teams, candidates, and VMS/MSP partners.
• Negotiated contracts, pricing structures, and service agreements that supported organizational growth and profitability.
• Collaborated with marketing leadership to identify market trends and implement growth strategies that expanded market reach.
• Served as the primary client liaison, resolving complex issues and strengthening client retention through proactive communication and service recovery.
• Leveraged market intelligence and analytics to identify emerging opportunities and guide strategic decision-making.
• Consistently built trust-based relationships that generated repeat business and enhanced client loyalty.

Technical Engineering Resources Specialist - Cameron Resources Group - Oviedo, FL

(2018-06 - 2021-12)

• Delivered full-cycle recruiting services for high-growth organizations across medical, defense, autonomous vehicle, biotechnology, alternative energy, and software sectors.
• Partnered with executive leaders to identify workforce needs and develop customized recruitment strategies.
• Successfully sourced, evaluated, and placed highly specialized technical professionals in contract, contract-to-hire, and direct-hire positions.
• Guided clients and candidates through negotiations, resulting in successful placements and long-term hiring success.

Manager, Patient Care - Kroger Specialty Pharmacy (LegacyRx Acquisition) - Lake Mary, FL

(2011-07 - 2018-03)

Co-founded and helped scale LegacyRx Specialty Pharmacy, contributing to its successful acquisition by Kroger Specialty Pharmacy.

• Built foundational operational infrastructure, including policies and procedures, software systems, training programs, sales materials, payer contracting, and communication systems.
• Managed patient care operations, overseeing referral intake, benefits investigations, prior authorizations, copay assistance, and medication delivery coordination.
• Developed and maintained strong physician relationships, improving collaboration and supporting patient care outcomes.
• Led, coached, and developed staff of 60 FTE's while establishing performance expectations and accountability measures.
• Improved operational effectiveness through employee cross-training, workflow optimization, and performance management initiatives.
• Resolved employee and operational challenges while maintaining a positive, productive work environment.
• Supported business growth by serving as a key liaison between physician partners, sales teams, and operations.

Reimbursement Call / Order HUB Supervisor - Aetna Specialty Pharmacy - Orlando, FL

(2007-02 - 2011-06)

• Led an 18-member team responsible for patient advocacy, Medicare verification, and refill order operations.
• Managed high-volume inbound and outbound call center functions while maintaining service quality and operational efficiency.
• Optimized staffing resources and workflow processes to meet service levels and performance objectives.
• Led coaching, training, and performance improvement initiatives that strengthened employee productivity and customer experience.
• Oversaw dialer systems and multiple communication channels to support efficient patient service operations.

Account Manager - Express Scripts - Orlando, FL

(2003-08 - 2007-02)

• Managed client portfolios and served as the primary point of contact for operational and service-related needs.
• Resolved eligibility, fulfillment, implementation, and inventory issues to maintain client satisfaction and retention.
• Delivered operational reporting and performance reviews to clients and internal stakeholders.
• Partnered with sales teams to identify growth opportunities, support account expansion, and strengthen client relationships.
• Maintained high levels of customer satisfaction through proactive issue resolution and account management.

Quality Assurance / Performance Support Specialist - Walgreens Healthcare Plus - Orlando, FL

(1995-01 - 2003-08)

• Led the quality performance of a customer service department consisting of 89 representatives.
• Designed and delivered training programs that improved employee performance, service quality, and operational consistency.
• Generated and analyzed performance reports, identifying trends and opportunities for process improvement.
• Provided coaching and performance feedback that contributed to employee development and department success.
• Supported leadership with training, disciplinary actions, and operational improvement initiatives.
• Played a key role in developing quality assurance standards and performance measurement processes.

Business Management - Valencia College