Lauren Carter

Client services professional with 10+ years of experience leading staff, managing budgets, and providing high-level client service in fast-paced environments. Skilled in operations oversight, vendor management, customer relations, and administrative processes. Adept at streamlining workflows, managing logistics, and building strong relationships with clients and stakeholders. Seeking to leverage proven leadership and organizational expertise in a new industry.

Client Services & Training Manager - Oakland Stables - Darien, CT

(2025-06)

• Deliver one-on-one coaching, providing tailored instruction and guidance to help clients achieve their goals
• Generate revenue through sales of training services and horses
• Partner with clients to establish training objectives, monitor progress, and adjust programs for measurable results
• Maintain strong client relationships through regular communication and personalized service
• Social media/content creation
• Consult with clients on budgeting and program planning, ensuring alignment with financial expectations
• Manage scheduling and coordination of training sessions, balancing multiple priorities
• Provide feedback and progress reporting, fostering client confidence and long-term retention

Operations & Client Services Manager - Self-Employed - Greenwich, CT

(2023-06 - 2025-06)

• Designed and managed customized client programs, ensuring high satisfaction and retention
• Coordinated scheduling, logistics, and service delivery for multiple clients
• Oversaw all business operations including staff management, communications, planning, and financial management

Program Manager - Hillside Farm - Greenwich, CT / Wellington, FL

(2021-01 - 2023-06)

• Managed operations for a multi-location business, including budgeting, vendor contracts, and inventory
• Hired, trained, and supervised staff, improving performance and accountability
• Coordinated domestic and international travel logistics for clients and employees
• Built and maintained strong client relationships, tactfully managing high-level expectations

Operations Manager - Sea Change Farm - Wellington, FL

(2018-08 - 2020-05)

• Directed a team of 10 employees, delegating tasks and monitoring performance
• Oversaw billing, expense tracking, and monthly financial reporting
• Organized large-scale event logistics, including scheduling, travel, and compliance paperwork
• Streamlined administrative processes, improving efficiency and accuracy

Manager - Millcreek Equestrian - Antioch, IL

(2013-02 - 2018-08)

• Oversaw day-to-day business operations including staff, client communications, and budgeting
• Implemented financial processes with QuickBooks, improving accuracy in invoicing and receivables
• Negotiated vendor and contractor services, reducing costs while maintaining service quality
• Served as main client liaison, addressing concerns and improving retention rates

BS - Business Administration - Southern New Hampshire University

Associate of Arts Degree - College of Lake County (2013)

High School Diploma with Honors - Wauconda High School (2010)