Customer Service Specialist at Massey Services (2026-01 – Present)
- Provides friendly, efficient customer service to an average of 50 clients per day
- Seamlessly handles a wide range of inquiries with patience including complaints and requests with a focus on swift problem resolution.
- Billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
- There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Additional responsibilities include daily and monthly reporting; updating customer account information; accounts receivable
Coordinator & Admin Assistant, IT Business Services at Corvias (2010-01 – 2025-12)
- Implemented & oversaw the management of billing process for contract clients, ensuring timely invoices and accuracy with company provided software.
- Acted as primary liaison internally for managing vender contracts, updating storage processes, and enhancing compliance oversight.
- Developed detailed financial reports and analysis to inform and streamline the department budget.
- Facilitated timely reimbursements of VP travel expenses in the IT department.
- Coordinated calendars of two executives, optimizing meeting schedules to minimizing scheduling conflicts.
- Prepared agendas, reports, arrange meetings and notify participants of meetings & topics to be discussed.
- Coordinated travel and hotel arrangements for a team of five members, including executives, ensuring seamless logistics and smooth experience for all
- Created and optimized digital filing systems using SharePoint and physical storage
