Lea Edwardsen

Accomplished Coordinator/Admin Assistant with over a decade of experience, contributing to consistent success in the Military Housing property management and residential pest management industries. Confident in ability to effectively implement process improvements and provide quality customer service while maintaining a high level of confidentiality.

Customer Service Specialist at Massey Services (2026-01 – Present)

• Provides friendly, efficient customer service to an average of 50 clients per day
• Seamlessly handles a wide range of inquiries with patience including complaints and requests with a focus on swift problem resolution.
• Billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities include daily and monthly reporting; updating customer account information; accounts receivable

Coordinator & Admin Assistant, IT Business Services at Corvias (2010-01 – 2025-12)

• Implemented & oversaw the management of billing process for contract clients, ensuring timely invoices and accuracy with company provided software.
• Acted as primary liaison internally for managing vender contracts, updating storage processes, and enhancing compliance oversight.
• Developed detailed financial reports and analysis to inform and streamline the department budget.
• Facilitated timely reimbursements of VP travel expenses in the IT department.
• Coordinated calendars of two executives, optimizing meeting schedules to minimizing scheduling conflicts.
• Prepared agendas, reports, arrange meetings and notify participants of meetings & topics to be discussed.
• Coordinated travel and hotel arrangements for a team of five members, including executives, ensuring seamless logistics and smooth experience for all
• Created and optimized digital filing systems using SharePoint and physical storage

– Bellows Free Academy High School