Leah Merhai

Highly organized Service Professional with expertise in luxury hospitality and administrative support. Skilled in executive-level communication, precise data management, and delivering bespoke client experiences. Seeking roles in administrative support or office coordination.

Temporary Administrative Assistant at Beer Marketer's Insights (2017-12 – Present)

Temporary Administrative Assistant providing executive-level support and administrative coordination

• Maintain accurate digital archives for newsletter assets using Joomla CMS and internal circulation/sales/CRM software
• Draft and proofread professional emails and documents for executives and external partners
• Expedited time-sensitive administrative workflows, consistently ensuring 100% on-time delivery of client materials
• Streamlined renewal processing and invoicing, maintaining accurate billing and proactively following up to secure client retention
• Serve as an on-call administrative resource to provide essential operational support during peak periods or staffing gaps

Beauty Advisor & Consultation Lead at Macy's (2025-05 – 2025-11)

Beauty Advisor providing personalized customer consultations and driving sales through product expertise

• Delivered bespoke 1:1 customer consultations, leveraging product expertise to curate personalized recommendations and drive high sales
• Built repeat business by following up with clients and maintaining strong customer relationships
• Exceeded monthly sales goals by an average of [State % or specific metric] through proactive service and in-depth product knowledge

Front Desk Manager at Salons by JC (2025-02 – 2025-08)

Front desk operations, scheduling, and customer support

• Directed all front desk operations, including complex appointment scheduling, check-in/check-out, and call management, ensuring seamless daily coordination
• Created a welcoming client experience by handling requests quickly and professionally

Hospitality & Reception at The Fountain Spa (2023-04 – 2024-08)

Hospitality and reception services in luxury spa environment

• Greeted guests, answered questions, and resolved issues to support a calm, positive guest experience
• Coordinated scheduling, order fulfillment, and front-desk tasks with strong attention to detail

Customer Service & Cashier at Hot Topic (2022-06 – 2023-09)

Customer service and cashier operations in retail environment

• Provided exceptional customer service, assisted with product selection, and addressed customer inquiries
• Managed returns and exchanges, ensuring accurate processing and customer satisfaction
• Assisted with store merchandising to maintain a visually appealing and organized sales floor
• Processed customer transactions accurately using the POS system and handled cash, credit cards, and gift cards
• Followed store policies for cash handling and loss prevention

Customer Service & Keyholder at Jellio, Inc (2022-06 – 2023-05)

Customer service and keyholder responsibilities in retail management

• Provided customer service including product recommendations, answering inquiries, and processing returns
• Maintained store merchandising to keep the sales floor organized and appealing
• Opened and closed the store, ensuring proper security and procedures were followed
• Managed store operations in the manager's absence and trained/supervised store associates
• Handled cash management and implemented loss prevention procedures

A.S. in Performing and Visual Arts – Rockland Community College (2027)

Certificate in Cosmetology – Rockland County BOCES (2020)