Temporary Administrative Assistant at Beer Marketer's Insights (2017-12 – Present)
Temporary Administrative Assistant providing executive-level support and administrative coordination
- Maintain accurate digital archives for newsletter assets using Joomla CMS and internal circulation/sales/CRM software
- Draft and proofread professional emails and documents for executives and external partners
- Expedited time-sensitive administrative workflows, consistently ensuring 100% on-time delivery of client materials
- Streamlined renewal processing and invoicing, maintaining accurate billing and proactively following up to secure client retention
- Serve as an on-call administrative resource to provide essential operational support during peak periods or staffing gaps
Beauty Advisor & Consultation Lead at Macy's (2025-05 – 2025-11)
Beauty Advisor providing personalized customer consultations and driving sales through product expertise
- Delivered bespoke 1:1 customer consultations, leveraging product expertise to curate personalized recommendations and drive high sales
- Built repeat business by following up with clients and maintaining strong customer relationships
- Exceeded monthly sales goals by an average of [State % or specific metric] through proactive service and in-depth product knowledge
Front Desk Manager at Salons by JC (2025-02 – 2025-08)
Front desk operations, scheduling, and customer support
- Directed all front desk operations, including complex appointment scheduling, check-in/check-out, and call management, ensuring seamless daily coordination
- Created a welcoming client experience by handling requests quickly and professionally
Hospitality & Reception at The Fountain Spa (2023-04 – 2024-08)
Hospitality and reception services in luxury spa environment
- Greeted guests, answered questions, and resolved issues to support a calm, positive guest experience
- Coordinated scheduling, order fulfillment, and front-desk tasks with strong attention to detail
Customer Service & Cashier at Hot Topic (2022-06 – 2023-09)
Customer service and cashier operations in retail environment
- Provided exceptional customer service, assisted with product selection, and addressed customer inquiries
- Managed returns and exchanges, ensuring accurate processing and customer satisfaction
- Assisted with store merchandising to maintain a visually appealing and organized sales floor
- Processed customer transactions accurately using the POS system and handled cash, credit cards, and gift cards
- Followed store policies for cash handling and loss prevention
Customer Service & Keyholder at Jellio, Inc (2022-06 – 2023-05)
Customer service and keyholder responsibilities in retail management
- Provided customer service including product recommendations, answering inquiries, and processing returns
- Maintained store merchandising to keep the sales floor organized and appealing
- Opened and closed the store, ensuring proper security and procedures were followed
- Managed store operations in the manager's absence and trained/supervised store associates
- Handled cash management and implemented loss prevention procedures
